Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, great prices, quick and helpful service.”

Helpful Report

Posted 10 years ago

“The watch I purchased was the best watch I have bought for the price. and it was delivered very quickly. The online site was very easy to use”

Helpful Report

Posted 10 years ago

“Good communication and fast shipping”

Helpful Report

Posted 10 years ago

“I have bought twice on Decathlon but won't be buying any time soon. First it doesn't allow you to pay with another card except yours. My mother in law that lives in another country asked me to buy her something and pay with her card,but Decathlon asked for proof of residency. I understand is a security matter, but I am sure you can go around that in another way other than to ask for proof of residency. I had to call and cancel the order, do it again and pay with my card. Also the pick up policy just be extended. 7 days holding an item that has been payed already is just annoying. People are very busy and may not have that chance to go pick it up in a week. 14 days would be better. Bare in mind that all of these situations happened in one order. Because I couldn't pick it up on time, again it was cancelled and I had to that all over again. So, my experience with Decathlon wasn't good at all and I am not one to complain, believe me. It was just too much hassle and too much time spent on just one order. Not good!!”

Helpful Report

Posted 10 years ago

“The quality is good and didn't take too long to set up. The delivery company wasn't satisfactory however and we were very disappointed with their service. Part of delivery was missing, attempts to get through to find out what had happened was difficult, was then promised phone call which didn't happen, to then have to wait in again for next delivery which was late as well. Poor service overall. Sorry Decathlon, product good..delivery unsatisfactory.”

Helpful Report

Posted 10 years ago

“Great shop, great value and wide selection. Own brands are good quality and innovative. I always come out wanting to take up another sport! Kitesurfing next maybe...”

Helpful Report

Posted 10 years ago

“Unbelievable delivery problems”

Helpful Report

Posted 10 years ago

“I am very pleased with both my purchases before and this time from Decathlon. I will definitely use it again and recommend it.”

Helpful Report

Posted 10 years ago

“Easy to use, competitive pricing, quick delivery, would use again”

Helpful Report

Posted 10 years ago

“Excellent value for ski wear. We got everything we needed for our ski holiday. Highly recommended.”

Helpful Report

Posted 10 years ago

“Great team I got my order next day”

Helpful Report

Posted 10 years ago

“Great prices, quick service,good choice. I would recommend Decathlon”

Helpful Report

Posted 10 years ago

“Great item and very spacious ideal for gym or outdoor sports”

Helpful Report

Posted 10 years ago

“Great value products and fast delivery.”

Helpful Report

Posted 10 years ago

“Great value for money! The name brands they sell are always cheaper than anywhere else I've seen and the brands I'm not familiar with have always been quality.”

Helpful Report

Posted 10 years ago

“On-line site and delivery was very good. The price is good, and the product is attractive. But I would only wear your running kit for occassional training. The wicking performance and feel of the material is poor quality. When you run 30 miles a week you want to wear clothing that feels good when you are in a pig-sweat. I have many makes of running shorts and shirts. The last time I bought a shirt and shorts with the same performance for running I paid £5 an item in a discount sale at Lidl. I would pay more for a product with distinctly superior perfromance. I have paid up to £60 for a top performance terkking shirt from Salomon.”

Helpful Report

Posted 10 years ago

“Fast delivery and the weight scales works perfectly. Very happy!”

Helpful Report

Posted 10 years ago

“A good process. I'd quite like to see more delivery options that are cheaper and slower but overall I found everything I was looking for. I'd definitely come back again in the future.”

Helpful Report

Posted 10 years ago

“Good price,good quality and speedy delivery.”

Helpful Report

Posted 10 years ago

“Ordered bike,delivered free within three days.Excellent service,cracking bike for price paid.Would recommend company without any reservations.D D”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews