Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering process, purchase was delivered quickly, recommended.”

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Posted 10 years ago

“Very efficient and friendly personnel.”

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Posted 10 years ago

“Good products and efficient service”

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Posted 10 years ago

“Excellent tent - great value for money.”

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Posted 10 years ago

“I have recently purchased some items and am extremely impressed with the service I received. Great products at great prices and my items were delivered very quickly. Excellent service. Thankyou.”

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Posted 10 years ago

“Very pleased with purchase and service thankyou”

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Posted 10 years ago

“consistently good quality products, educational information to the consumer and a comprehensively wide range of prices to suit most pockets! This should always be the first site sports retail site to consider before/instead of the rest.”

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Posted 10 years ago

“Good service”

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Posted 10 years ago

“Would have been 5 star but shoes I purchased online for £30 came up as £10 in store, but obviously no stock in store. Other than that, my review is that the staff are very knowledgeable and very helpful, the store is well laid out and altogether I would recommend Decathlon.”

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Posted 10 years ago

“Brilliant products very good service”

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Posted 10 years ago

“Quick delivery and easy ordering procedure, Thanks”

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Posted 10 years ago

“Every time i go into the croyden branch the are always so helpful an nice. Thank you very much.”

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Posted 10 years ago

“Great in store service - had items delivered - all trouble free, quick, convenient and great value for money”

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Posted 10 years ago

“Everything I have bought from decathlon has been great. Having purchased quite a few items ranging from bikes and equipment to running clothes it is always my go to store when looking for sporting goods.”

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Posted 10 years ago

“My product has still not arrived!”

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Posted 10 years ago

“The table tennis bat is of good quality and was just what my middle grandson wanted for his 10th birthday. Delivery in good time and item well packaged. Very pleased with my purchase.”

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Posted 10 years ago

“I bought an item online and asked to collect if from the Croydon branch. The delivery was delayed and the item was needed before the weekend for a camping trip. I called the Croydon branch and they were very useful and said the item hadn't arrived, however there could be one on the shop floor. The woman went off, found said item and reserved it behind the til so I could pick it up before my trip. I called customer services to see whether I could just pick up this item using my online reference but that wasn't possible. I had to call customer services and cancel my online order and then pay again in store. Quite a bit of hassle considering I had already paid and my item should've already arrived in store but was delayed. I had paid put £40 for a £20 item and was told I would have a refund within a week or so. Three weeks passed still no refund. I had to call customer services again to ask about my refund only to be told it hadn't been submitted properly at their end. Shop staff were friendly and I do like the store however I had a few issues with what should've been a straight forward order...”

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Posted 10 years ago

“Efficient service and excellent product”

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Posted 10 years ago

“I'm pleased to be given the opportunity to write a review for Decathlon....the service I've received on my visits is second to none, absolutely faultless!! The quality of products and the competitive pricing will keep me returning to Decathlon as my first choice for any of my sporting requirements!!”

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Posted 10 years ago

“Quick & efficient & good value.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews