Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At. First I was a bit bit sceptical but I bought my product a spearfishing gun and I looked everywhere else and it was quite expensive but here it was very cheap which is why I was sceptical because of the price but I bought it and it was amazing I haven't tried it yet but everything looks perfect”

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Posted 10 years ago

“I couldn't collect my order so it was returned after 7 days. I didn't get a refund though. I had to chase this 3 weeks later! Left me feeling like I wouldn't want to order again with Decathlon”

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Posted 10 years ago

“Your online service is very poor. I made two separate orders for clothes and shoes to get to your purley way store and both of them were wrong so I had a wasted journey. Worse still is that your staff didn't seem too bothered and struggled to provide any complaint procedures for me to follow. Your products are very good and at a competitive price. The staff in store seem ok but I feel that you are always understaffed in both Canada water and croyden stores... Or maybe you just don't employ enough people?...”

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Posted 10 years ago

“The whole experience was so efficient and easy . Both items arrived the next day , and my son was thrilled with them . Will certainly use Decathlon again .”

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Posted 10 years ago

“Great selection of products so I got exactly what I was looking for. Delivery was really quick I'll definitely order again soon.”

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Posted 10 years ago

“Awesome service, fantastic product, brilliant price. Very happy”

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Posted 10 years ago

“Easy to use website. Item to my satisfaction. Order despatched quickly, was using click and collect from a local store. UPS were the carriers but no emails were sent to indicate that the parcel had arrived at the store and was ready to be collected. I had to register with UPS to track this but this was a step I really didn't wish to take - why should I have to create an account ? I then received paper correspondence from UPS informing me of my account and how to send parcels etc - totally unnecessary step as I still was not informed when the parcel had arrived.”

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Posted 10 years ago

“Great price a great bike! Many thanks!”

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Posted 10 years ago

“Harlow store always has items required, staff are happy and helpful.”

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Posted 10 years ago

“we love shopping at decathlon - the only problem is since we moved to plymouth we either have to shop online or wait till we visit family in nottingham to visit in person. When will you be opening a store in the south west - Plymouth would be fab!!!”

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Posted 10 years ago

“Have purchased items for DoE, sailing trip, and Rugby. All have been of excellent quality and on the whole, hard-wearing. Had to return a pair of running tights due to a fault after one wear; it was done without any quibble. Delivery is quick.”

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Posted 10 years ago

“I was advised a lock for the bike I bought on that day in decathlon. The lock does not fit the bike, it is too small and not fit for purpose. I now have to go back to the site to return it, the sort is on the other side of the town. The person who mantled my bike left the handle loose and I almost had an accident when cycling on it. Also, the computer systems in store did not work and I could not purchase the bike straight away, but only order it. Poor staff had to apologise many times for this.”

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Posted 10 years ago

“The website let me Oder an item...I waited and waited for it to come. I emailed to be told that item not in stock and would be a while but no date. I paid for it to be delivered by a certain day and wasn't given a refund despite it being decathlon's fault. When I tried to cancel it all completely as I was getting fed up, I couldn't and then got an email to say was on way. So no, not impressed with service at all”

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Posted 10 years ago

“good product”

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Posted 10 years ago

“Easy to order. Quick efficient service. Very good products. No hesitation using Decathlon again.”

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Posted 10 years ago

“Everyone at the store was helpful.”

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Posted 10 years ago

“Table Tennis table arrived as expected. Delivery firm very friendly. Putting the table together was not so easy!”

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Posted 10 years ago

“I opened an online account with yourselves quickly and easily done and purchased a winter jacket supposedly for next winter. But due to our lovely climate here i have had to wear it over the last bank holiday weekend and i'am very impressed with it as it kept me toastie warm and bone dry. I definately recommend your products to my friends and family.”

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Posted 10 years ago

“I brought 11 footballs for my grandsons birthday party to give to his friends as part of his party bags all the children loved them,best buy ever thank you!”

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Posted 10 years ago

“its a quick and reliable service. whenever i order online i have the goods delivered to the store and its ready in 2-3 days.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews