Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery of item. Item as described online - although fitting on the small side for an item categorised as Large.”

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Posted 9 years ago

“Quality services and Very friendly staff always there to help you Thank you”

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Posted 9 years ago

“Excellent product, great value for money. Fantastic service all round. Would definitely recommend you and use Decathlon again. Thank you”

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Posted 9 years ago

“Top”

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Posted 9 years ago

“Very good transaction altogether. I bought two items online and selected the click and collect option. Items arrived at the shop in very good time. I then returned one item for which I received a prompt refund for. I received email communications throughout. Well done Decathlon and thanks for the smooth transactions and good, reasonable products!”

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Posted 9 years ago

“Fast delivery.”

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Posted 9 years ago

“Very good customer service and value for money but when the wetsuits arrived they were very small sizes I would recommend going to years above what you think you need ! I have also contacted customer services but I week on and I have not yet had a response !”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“Very happy with the level of service received throughout my order process, as well as being very happy with the products received, everything arrived quickly, well packaged. Will definitely use again and recommend to others.”

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Posted 9 years ago

“Quality items at amazing value for money! Helpful in store staff and good customer service over the phone. Would recommend to anyone! Pretty much any Sports gear to suit any budget!”

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Posted 9 years ago

“Excellent product, exactly as shown. Low price. Speedy delivery.”

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Posted 9 years ago

“Firstly my product of Rollerblades arrived and was 3 sizes bigger then I ordered. Then when I returned them which meant travelling half an hour to find a store. Which was the Watford store to find out I couldn't exchange for a new pair because they didn't store Rollerblades which is fair enough but I returned my Rollerblades at the end of March and still have not received my refund and have sent numerous email and done numerous phone calls to chase this. The manager in Watford phoned me which was the only good service I had. But still no refund and it's may! Awful.”

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Posted 9 years ago

“Excellent very please with the leggins and pump works a treat, always pleased with service”

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Posted 9 years ago

“lots on offer at affordable prices. fast delivery. I am very impressed and purchase on a regular basis :)”

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Posted 9 years ago

“Lovely bike, good price and an excellent service”

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Posted 9 years ago

“Love this shop! Quality selection for running gear and brand trainers at lower costs than other stores”

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Posted 9 years ago

“When I was unable to find my size instore your colleague helpfully suggested ordering online, when ordering the system seemed very simple however upon receiving my order I encountered a number of problems. The items received were not the sizes I expected as the sizes are ordered in American sizing rather than UK sizing. even though this is not specified online. When I returned the order to the store the colleagues again were very helpful and managed to find my correct size on their shop floor and returned my delivery for me. But here again I encountered an issue, in that I only received confirmation of return of half my order. I emailed a query on the rest of my order when this was received but have not heard from your online team. So I will not be using your online ordering system again, and will consider before going instore too.”

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Posted 9 years ago

“Loved the runners I bought my children. Fit well, cool colours, good price.”

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Posted 9 years ago

“Easy process. Easy to exchange. I bought a pair of sandals and unfortunately, buying shoes without trying them on is not the best option as it isn´t possibility of trying them on and comparing. Nevertheless, the online buying process was easy and fast.”

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Posted 9 years ago

“My mate needed a gift for his girlfriend, and he needed it ASAP. Decathlon came to the rescue and did a spectacular job!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews