Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Click and collect at Decathlon Team Valley. Very smooth process with extremely helpful staff.”

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Posted 9 years ago

“Great choice, great products and great value.”

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Posted 9 years ago

“A huge range of products and the staff in the stores are very helpful”

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Posted 9 years ago

“Great just wish they did free uk delivery ????”

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Posted 9 years ago

“The customer service I received was excellent. The sales man was very knowledgeable and helpful. I would recommend my store to all my friends.”

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Posted 9 years ago

“i haven't use Decathlon and I want to hear from you why I am receiving this email”

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Posted 9 years ago

“Clothes are always good prices and high quality. The returns service is easy and exchanges are sent out speedily. Very good all round. Never had any issues. Only improvement would be to have clothes worn by a model and then a 'model is 5"6 and is wearing size Small' which would help people select correct sizes because S,M,L is often very hard to judge.”

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Posted 9 years ago

“Efficient service, great product and reasonable price”

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Posted 9 years ago

“I had a text from DHL yesterday 04/05/16 informing me of delivery but unfortunately nothing was forthcoming though I waited in all day. Still waiting for my delivery. Barry Gatward.”

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Posted 9 years ago

“Good quality sports gear at great prices”

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Posted 9 years ago

“Staff were helpful and friendly. Excellent experience!”

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Posted 9 years ago

“Always prompt delivery. Great products at good prices. Very easy to use website. Would recommend to anyone...I actually already have !!!”

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Posted 9 years ago

“Great products and service - quick delivery and excellent website”

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Posted 9 years ago

“Excellent store. Stocks stuff you can't get elsewhere at prices you can't get elsewhere either. Their range of BTwin cycling gear is brilliant...shoes, jerseys, jackets...all top quality at hugely competitive prices. Highly recommended.”

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Posted 9 years ago

“Website very informative but not always easy to find a particular product. Excellent staff in the stores from my experience.”

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Posted 9 years ago

“It was really convenient to shop online and the product is just what I needed. I'll definitely shop again from Decathlon.”

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Posted 9 years ago

“Ordered two Abs benches from Decathalon. Great service and not overly priced. They were easy to assemble and are just what I needed - simple, sturdy, fit for purpose.”

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Posted 9 years ago

“I've bought a bicycle on line and it has been delivered the following day. The bike it great in terms of quality/price balance”

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Posted 9 years ago

“Couldnt fault the service or the items, going to be looking at buying a few more things”

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Posted 9 years ago

“Great store. Good prices particularly for own brand items. Knowledgeable staff.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews