Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always,Decathlon are so easy to deal with,an order is placed on line and with click and collect,free delivery. The next stage is to attend at the store where the always friendly and helpful staff hand over my order. What could be easier.”

Helpful Report

Posted 9 years ago

“What a great experience.! I live on the Isle of Man and bikes are expensive. I bought a Btwin 520 Hybrid as there was nothing like it on the island. Within 2 days of ordering my bike arrived all assembled, all I had to do was pop the peddles on. This is my second bike from Decathlon and I wouldn't buy from anyone else. Outstanding service ????????”

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Posted 9 years ago

“Arrived quicker than expected, very impressed. Excellent value and my daughter loves it”

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Posted 9 years ago

“Excellent service bike rack arrived on time and am very pleased with it would use decathlon again. Thank you”

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Posted 9 years ago

“Go there go there go there. ..buy a micro down jacket, at hugely cheaper prices than your bigger names. ..and be 'smug and warm'. ? what's not good about that? Alys in Warmland .”

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Posted 9 years ago

“No problems. Item as described and swift delivery.”

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Posted 9 years ago

“great products,good prices and prompt delivery..thanks”

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Posted 9 years ago

“Good quality turnout rug at a reasonable price.”

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Posted 9 years ago

“Number of times in Wandsworth and despite the slightly irregular situation I created by being out of England with 3 different orders waiting for me at the checkout all the helpers were awesome. It appeared none of them had English as a first language but despite this they were perfect and smoothed it over for me. My experience has made me a loyal Decathalon customer. Please pass on my appreciation to the Wandsworth Crew. Sam Doogue”

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Posted 9 years ago

“Good service and good products that arrived on time”

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Posted 9 years ago

“Had good service and recieved my order quickly.”

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Posted 9 years ago

“Purchased a pair of Simond shell trousers for winter climbing. Absolutely fantastic value. Ordered 2 pairs since unsure of sizing....sent one pair back....no problem....prompt confirmation of refund.....great product great price great service....”

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Posted 9 years ago

“Bought a sports watch for my partner. I am unable to fault. The price was £10 cheaper than everywhere on the Internet, ordering was extremely easy, free delivery. This shop is awsome”

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Posted 9 years ago

“The two items were ordered on Sunday evening and were delivered early Tuesday morning---Fantastic. The two items were a Birthday present for my youngest grandson who was six last Saturday. He was absolutely thrilled with his basketball hoop/board and ball and I was thrilled that he was thrilled.”

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Posted 9 years ago

“Amazing service - they eventually sent the skis out to me for free because there was a problem accepting payment over the phone. Thank you so much.”

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Posted 9 years ago

“Great job, as always .”

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Posted 9 years ago

“Really fast delivery and very easy service to use. My only slight complaint was receiving several text messages telling me my order was ready for collection - after I'd already been to collect it!”

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Posted 9 years ago

“I am very pleased with my order. Good quality products and the sizing was accurate so everything fits nicely! The order arrived as expected and I was kept informed via email. I will certainly order again from Decathlon.”

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Posted 9 years ago

“great VFM I got the ideal helmet cover I could nt get any where else great and friendly customer care!”

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Posted 9 years ago

“Brilliant scooter for the whole family!! Would buy again. Thank you.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews