Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If an item is not in stock, it should not be shown for sale online. I have ordered three items in the past, told the family that I have ordered, only to disappoint them and say not getting the items as I subsequently get an e-mail stating that item is now not available.”

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Posted 11 years ago

“I love Decatlon. Nice and good quality items and "fare" price. Last time I used Decatlon was online and the items arrived in 3 days. Next day I waa flying out on holidays so they arrived just on time. Great bikini!”

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Posted 11 years ago

“Fantastic. Great value, great product, speedy delivery, PERFECT!”

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Posted 11 years ago

“Price was fair and the goods delivered are what I wanted. However, they were packaged in such a large envelope that they could not be dropped off in my postbox as expected. They were sent to the post office depo, which was closed most evenings so in the end I did not get the goods in time for what I needed them for, but they will still be useful. In future, please send smaller packages and/or cut down on packaging. Thanks!”

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Posted 11 years ago

“Very easy to order items and delivery was prompt. Would definitely use this service again.”

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Posted 11 years ago

“The best”

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Posted 11 years ago

“I bought my bike from decathlon and I was excited. After 8 months I went to decathlon store to change my rear break pad and I asked to check my front breaks as well. Unfortunately, I paid 9 pounds for the front checking and the reason was the tightening of a screw. Also, the rear breaks was stopping/breaking the rear wheel continuously and their is a noise from the chain. Overall, I paid 20 pounds for nothing. Furthermore, I didn't have the time to go to the store again and I tried to find contact details (phone no or emails) online. However, all the "contact" web pages were broken. So, I am extremely unsatisfied with (a) store workshop service and (b) contact methods.”

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Posted 11 years ago

“I ordered a football on-line to be delivered into store which arrived before the delivery date stated, which impressed me. My only criticism would be that the the pick up point was in chaos, the young lady who was serving had to keep searching through all the parcels, there didn't seem to be any structure or organisation in that department.”

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Posted 11 years ago

“We love the range of boys outdoor clothes, they wear and wash fantastically!!”

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Posted 11 years ago

“Very helpful staff and a useful service”

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Posted 11 years ago

“In terms of the product, you get what you pay for... and the service delivery is good.”

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Posted 11 years ago

“Very good quality at reasonable price. Great service”

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Posted 11 years ago

“To date I've purchased several items of clothing for walking and skiing, all have proven to be well fit for purpose. On a recent ski trip the base layers and socks that I had bought kept me warm and dry. Surprisingly they all cost less than £5.00 individually! I walk my 2 dogs daily in all weather and often have cause to wear a waterproof jacket purchased from Decathlon. It was less expensive than many others available from other stores and It hasn't let me down. The quality and affordability will see me returning to Decathlon.”

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Posted 11 years ago

“Good customer service, prompt delivery, lowering free postage threshold would be better as they don't have many stores in Scotland. Lots of emails which is sometimes a bit annoying but it's ok, not like Vistaprint. Overall good”

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Posted 11 years ago

“Website is s poor. A real shame because the products are good.”

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Posted 11 years ago

“delivery was quick and the product was good but the size guide for the hat was not accurate ie it was smaller than the dimensions given so it only barely fits”

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Posted 11 years ago

“Stock is great. Quality very good. Prices are extraordinary. Staff are really helpful. It's very well run. What's more to say?”

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Posted 11 years ago

“Excellent service, especially from the Mountain Sports Team - staff couldn't be more helpful.”

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Posted 11 years ago

“Brilliant service, my item arrived in record time. Would not hesitate to use again.”

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Posted 11 years ago

“delivery took a bit long”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews