Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love the range of boys outdoor clothes, they wear and wash fantastically!!”

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Posted 10 years ago

“Very helpful staff and a useful service”

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Posted 10 years ago

“In terms of the product, you get what you pay for... and the service delivery is good.”

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Posted 10 years ago

“Very good quality at reasonable price. Great service”

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Posted 10 years ago

“To date I've purchased several items of clothing for walking and skiing, all have proven to be well fit for purpose. On a recent ski trip the base layers and socks that I had bought kept me warm and dry. Surprisingly they all cost less than £5.00 individually! I walk my 2 dogs daily in all weather and often have cause to wear a waterproof jacket purchased from Decathlon. It was less expensive than many others available from other stores and It hasn't let me down. The quality and affordability will see me returning to Decathlon.”

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Posted 10 years ago

“Good customer service, prompt delivery, lowering free postage threshold would be better as they don't have many stores in Scotland. Lots of emails which is sometimes a bit annoying but it's ok, not like Vistaprint. Overall good”

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Posted 10 years ago

“Website is s poor. A real shame because the products are good.”

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Posted 10 years ago

“delivery was quick and the product was good but the size guide for the hat was not accurate ie it was smaller than the dimensions given so it only barely fits”

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Posted 10 years ago

“Stock is great. Quality very good. Prices are extraordinary. Staff are really helpful. It's very well run. What's more to say?”

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Posted 10 years ago

“Excellent service, especially from the Mountain Sports Team - staff couldn't be more helpful.”

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Posted 10 years ago

“Brilliant service, my item arrived in record time. Would not hesitate to use again.”

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Posted 10 years ago

“delivery took a bit long”

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Posted 10 years ago

“The product is good but Your delivery time needs to be faster/quicker - in my latest order I've chosen DHL option and still have to wait 5 working days !!! Not fast enough I'm afraid !!”

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Posted 10 years ago

“We've bought four bikes, lots of bike bits, a tent and lots more from the Surrey Quays store. Always great value and, if you are looking for help and advice, some of the more experienced staff in the store are very helpful.”

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Posted 10 years ago

“I ordered a pair of thermal cycle bib trousers and received a fleece Returnd item and had to chase refund as it had not been processed two weeks after return”

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Posted 10 years ago

“great quality products at great prices and the shop is great fun!”

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Posted 10 years ago

“Excellent quality at good prices and with fast delivery. Even better, the 2 hockey and football players in the family are highly delighted with the gear we have bought in Decathlon.”

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Posted 10 years ago

“Good quality products, good price and good customer service. Sales assistants were knowledgeable and generally very helpful.”

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Posted 10 years ago

“There was no sizing guide for the gloves, and XL turns out to be only size 9. If I had known this I would have ordered XXL. No complaints about the quality of the Inuit though.”

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Posted 10 years ago

“Great products, great service Thank you”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews