Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“This survey was sent out a very long time after purchase.”

Helpful Report

Posted 10 years ago

“Ordered an item online in store because they didn't have it. Received it in the store a few days later, even before it was supposed to arrive. Took the time to try it on to check it was ok and left with it. Very convenient and speedy service.”

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Posted 10 years ago

“Ordered a tub of protein powder for pick up collection when I opened the box the tub was actually tiny! The website gives the impression of a large tub. For the cost...Not happy and waste of money. Mr smith.”

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Posted 10 years ago

Dear Mr Smith, We apologise for any inconveniences caused we can see that the the size of tub the protein powder came in was not stated which caused you to assumed it was large tub. This product will not be coming back into stock we are unable to make changes to it but will alert the UK Market Director for Health & Discovery to suggest putting the size of the protein powders so that customers are aware of the sizes they will receive after purchase. Thank you for your feedback

Posted 10 years ago

“I didn't even receive the products I ordered..!”

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Posted 10 years ago

“Easy to use website. Fantastic turn around time from ordering to delivery.”

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Posted 10 years ago

“Excellent quality products cant fault them”

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Posted 10 years ago

“Good service and very good products--good value for money”

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Posted 10 years ago

“Everything I've bought has been of a very high quality and value for money”

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Posted 10 years ago

“Excellent and quick service! Too bad the boots did not fit.”

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Posted 10 years ago

“Very good service good, good products and easy to use web sight”

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Posted 10 years ago

“love the quality and price. Love the service.”

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Posted 10 years ago

“Brilliant store selling high quality clothes and equipment at very reasonable prices compared to the High Street. I'm always impressed by how quick delivery is too :)”

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Posted 10 years ago

“Excellent customer service. Dealt with returns easily and click collect service was easy and straight forward”

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Posted 10 years ago

“The trainers are great. The ordering system was easy, as was the communication ref collection. I do very much like Decathlon :-)”

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Posted 10 years ago

“I love the variety of equipment available, and the good value”

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Posted 10 years ago

“Excellent service. Got my order the following day. Would recommend it to everyone I know.”

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Posted 10 years ago

“I was attended to by kind helpful staff who guided me through the online registration and ordering. I was also able to print my own Decathlon card myself!”

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Posted 10 years ago

“Excellent service, quick efficient and high quality gear.”

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Posted 10 years ago

“Very good service from Belfast . Will use again . Nial D.”

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Posted 10 years ago

“nom problems whatsoever returning new boots that had split. very good customer service”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews