Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used the website to find various items; reserved these and then been sent an email when they are in the store. A very easy system and I will continue to use this in the future.”

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Posted 11 years ago

“Very helpful staff and good prices at Glasgow Decathalon”

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Posted 11 years ago

“great product,fantastic on line price”

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Posted 11 years ago

“I received my delivery at home very soon so it was very good”

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Posted 11 years ago

“I ordered a coat online for my little boy. The size said 12 months, which would of fit my son but when it arrived it was a 9-12 month and to small. Shame the sizing is incorrect as the coat was a lovely one.”

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Posted 11 years ago

Dear Emma, We are sorry that the jacket you ordered was finally not the good size. I will forward your feedback to have it change. We do apologize for any inconvenience caused. Thank you for your review, and have a nice day !

Posted 11 years ago

“Good website, easy to order, pick-up from store quick and efficient”

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Posted 11 years ago

“Harlow shop could not of been more helpful”

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Posted 11 years ago

“Harlow shop could not of been more helpful”

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Posted 11 years ago

“I was very impressed with the service at the Lakeside store.”

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Posted 11 years ago

“I always receive an excellent service from the Decathlon Team, I honestly cannot fault their customer service.”

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Posted 11 years ago

“My items were dispatched very promptly and they were just what we wanted. thank you.”

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Posted 11 years ago

“Great service”

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Posted 11 years ago

“Although I have only used Decathlon a few times I am impressed with their service. I have ordered online twice and the goods arrived very quickly. When I last visited their store in Sheffield the customer service was excellent.”

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Posted 11 years ago

“Prompt delivery and good quality clothing and accessories at a great price!”

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Posted 11 years ago

“Everything would be excellent, except they don't ship to Lithuania. And I live in Lithuania ;) Had to get a UK based address, not a big deal. I just have to wait for my stuff a little bit longer. Everything else- excellent ;)”

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Posted 11 years ago

“Excellent quality clothing at fantastic prices.”

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Posted 11 years ago

“great product,fantastic on line price”

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Posted 11 years ago

“So glad I found your site thank you”

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Posted 11 years ago

“The decathlon is one the best sport European company in the UK.I like do shopping in the decathlon.very helpful services ...Thanks for nice services decathlon”

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Posted 11 years ago

“Recent online purchase was easy, and arrived in good time. However, last summer I had an issue with an item purchased in-store, which failed after only a couple of days of use. It was returned, theoretically for a refund, but I've had no feedback after 8 months, despite trying to get through to various people on long-winded phone calls that don't get answered. I'm starting to believe that I'm unlikely to see replacement or refund, sadly.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews