Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stores are good. website useability is awful. To be honest it the worst of all the shop websites I've been on. A general search for shoes for example won't show you all the shoes. It'll show most but there will be some you can only find in the different departments. Sold out item arn't taken off quick enough. The fact all the product load on same page (sometime 1000's) is annoying and doesn't work on systems that have lower RAM. If you look at a product from the list, when you return to the list it can put you back anywhere (not to where you was in list). And when that mean you have to find where you was in a list of 100's of products a quick shop turns into hours of frustration.”

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Posted 10 years ago

“Good shop , fast shipping for online orders.”

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Posted 10 years ago

“Great product. Quick delivery. Happy customer.”

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Posted 10 years ago

“Always have the items I want in stock at a reasonable price.helpful staff.I go to the Stockport branch which has plenty of parking spaces.I have also ordered on line for delivery to this store and have had no problems with this service”

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Posted 10 years ago

“Slow staff, email still telling me to collect my delivery. Order changed with no notice. Not happy.”

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Posted 10 years ago

Dear Jonathon, We are sorry that you experienced troubles with your last order. We are improving everyday our services so we hope that next time we will succeed to satisfy you ! Thank you for your feedback. Have a nice day !

Posted 10 years ago

“Good price/quality ratio! And lots of products to choose from for all tastes!”

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Posted 10 years ago

“nice choice of sizes”

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Posted 10 years ago

“Very satisfied with every aspect of my purchase. Delivery was speedy and well packaged, product was of excellent quality and great price. A****”

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Posted 10 years ago

“Very high quality of product, rapid dispatch.”

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Posted 10 years ago

“I bought these for my partner who plays Badminton twice a week. They are a perfect fit and very comfortable, light and flexible. They are also a very good price - ideal for the casual player. The service from Decathlon was very good.”

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Posted 10 years ago

“Brilliant service excellent value for money”

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Posted 10 years ago

“The sizing on the page dosent match some of the garments. I bought a Gillet following the size giude and the garment had its on size inside and was different. I ended up with garment far to small despite checking on the site.”

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Posted 10 years ago

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Posted 10 years ago

“I bought A BTWIN Mach 700 road bicycle from the Decathlon store in Stockport,(after reading reviews).I am impressed with the bike! and,BTWIN products.I have bought a BTWIN bicycle in the past and recommend BTWIN and decathlon to my friends.”

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Posted 10 years ago

“Very good place for the kids to go running about, product selection is quite nice but not many branded selections available. Majority are Decathlon based products which I found to be very good and are better than branded and the prices are very-very good. I would give Decathlon a go before deciding if I need branded overpriced equipments.”

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Posted 10 years ago

“Staff are fantastic, knowledgable and patient. I love your bikes nothing compares on price and quality.”

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Posted 10 years ago

“Excellent product quality and range for so many sports. Fast delivery and no quibble returns.”

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Posted 10 years ago

“Reliable Co , good prices and if you are not happy with your goods they take them back . it dosn,t get better than that , all without going out to shop...I like it..”

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Posted 10 years ago

“Can't stress the value of the majority of everything I've bought from Decathlon. The feedback widely available in the web is justified and the brand just seems to keep growing. Unfortunately, if you do have a pproblem, the cs team don't do the brand justice. I was told I'd have a replacement rear wheel for my less than 1 year old triban 3 after the bearings failed for the 3rd time but I never received anything and cs stopped returning ny emails. Apart from that annoying issue everything else has been great.”

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Posted 10 years ago

“Sizes are a bit on the snug side. Would advise going one size up for comfort. Otherwise, good quality.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews