Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Price was reflective of quality”

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Posted 10 years ago

“My enquiries were very clearly answered. The delivery was quick. When I had to exchange an item it all went very smoothly. Overall, a really good standard of service. Thank you.”

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Posted 10 years ago

“Second time I've purchased breeches from Decathlon and I'm extremely pleased with the quality and design. All the products are really good value and well-made. I recommend them to all my friends.”

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Posted 10 years ago

“i ordered swim shorts for my son and the designs and colours were fantastic and a good price unfortunately the waist was a draw string and not elasticated and therefore they had to be returned. great shame”

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Posted 10 years ago

“I like decathlon but there are a few things that let you down. One is the lack of clear pricing in store, but another is your website. For such a large retailer I find the website poor, and in fact you have missed out on me making a number of purchases because I simply got fed up with the website. If you are looking for one specific item its fine, but general browsing is a pain. Recently I added a lot of sale items to my basket but was told SOMETHING was out of stock when I went to pay. I wasn't told the specific item and had to start taking items out one at a time until I was allowed to proceed - this was a complete joke. It was a huge waste of my time and meant I bought a lot less from you than I had been planning (I didn't add anything back into basket). For info I'm using an old android tablet, maybe it would better on a computer I don't know.”

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Posted 10 years ago

“Excellent (goat) bell. Just the thing for when my dog is out of sight in the bracken. Very good quick service with speedy delivery”

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Posted 10 years ago

“The only drawback was finding a contact when I wanted to postpone and then cancel an order. The concept of postponing collection of an online order from a Decathlon shop obviously hadn't been seen as an issue that needed addressing in FAQs.”

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Posted 10 years ago

“Buying on line with Decathlon is a joke... far too expensive ... far too long for delivery to my nearest branch.”

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Posted 10 years ago

“value for money products but can take time to come in to store when ordered”

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Posted 10 years ago

“I don't like your sorry is specially for the post because we have to pay lots of money in the post and order is too much cheaper and the post is too much and that's why I don't like I'd like that either so he's example Emma's on and Eva thank you poor.”

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Posted 10 years ago

“I brought 3 or 4 types of I.D with me but nobody asked for them. Anybody could have picked up my parcel. The girl on the desk just spoke once to me and hang on and that was the extent of the conversation.”

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Posted 10 years ago

“I have ordered a pair of shoes. It was totally unmatched with the description provided. i try to get refund but they sent a replacement which is sam as i have gotten the previous one......Awful and utterly disgusting. ....”

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Posted 10 years ago

“Ordered some trainers but very disappointed that the size was alot smaller than the usual uk sizing. Can not understand why such a difference. Had to order the next size up and everything ok now.”

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Posted 10 years ago

“Great value for money with Decathalon. Something for all the family whether you are sporty or not. Items purchased on line were delivered in a timely manner!”

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Posted 10 years ago

“Staff are pleasant polite and efficient. Difficult to find fault with staff”

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Posted 10 years ago

“I found the trouser sizes slim fit. Perhaps more could be said on sizing/style.”

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Posted 10 years ago

“I was sent the wrong sizes for evey item ordered I won't be using decathlon on line again”

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Posted 10 years ago

Dear Ms Bromberg, We appreciate your feedback, we apologise you have received the incorrect size to what you ordered. You are able to exchange this for the correct size either in store or online. We can see a return form has been generated indicating it may have been returned in store. We will send you an email with instructions on how to make a return. Have a wonderful day.

Posted 10 years ago

“Good service. Good quality but postage charges a little too expensive”

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Posted 10 years ago

“Very poor service, purchased an electronic dartsboard as a present. Which became faulty after one week. Returned to store staff member explained these have now been discontinued due to the known faults. Standard refund issued with no appolgies for the inconvenience that this has caused especially with it being a gift. A discount on another dartboard would have been great customer service, but not offered so i will now shop elsewhere.”

Helpful Report

Posted 10 years ago

Dear Dale, We apologize for your disappointment. We really wish you would have a better experience with us. We forwarded your review to your local store. They will get in touch with you as soon as they can. Have a nice evening.

Posted 10 years ago

“I placed my order on-line, which indicated items were 'in stock' and was given an approximate delivery date, all good so far. Four days later on the the day before items were due to arrive I received an email to say part of the order wasn't available and asked if I would like to select another item to replace, or receive a refund. How a Company take accept an accept an order then say they can't fulfil it is beyond my comprehension. I definitely would not order again from Decathlon again.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews