Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is good but Your delivery time needs to be faster/quicker - in my latest order I've chosen DHL option and still have to wait 5 working days !!! Not fast enough I'm afraid !!”

Helpful Report

Posted 11 years ago

“We've bought four bikes, lots of bike bits, a tent and lots more from the Surrey Quays store. Always great value and, if you are looking for help and advice, some of the more experienced staff in the store are very helpful.”

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Posted 11 years ago

“I ordered a pair of thermal cycle bib trousers and received a fleece Returnd item and had to chase refund as it had not been processed two weeks after return”

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Posted 11 years ago

“great quality products at great prices and the shop is great fun!”

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Posted 11 years ago

“Excellent quality at good prices and with fast delivery. Even better, the 2 hockey and football players in the family are highly delighted with the gear we have bought in Decathlon.”

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Posted 11 years ago

“Good quality products, good price and good customer service. Sales assistants were knowledgeable and generally very helpful.”

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Posted 11 years ago

“There was no sizing guide for the gloves, and XL turns out to be only size 9. If I had known this I would have ordered XXL. No complaints about the quality of the Inuit though.”

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Posted 11 years ago

“Great products, great service Thank you”

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Posted 11 years ago

“Price was reflective of quality”

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Posted 11 years ago

“My enquiries were very clearly answered. The delivery was quick. When I had to exchange an item it all went very smoothly. Overall, a really good standard of service. Thank you.”

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Posted 11 years ago

“Second time I've purchased breeches from Decathlon and I'm extremely pleased with the quality and design. All the products are really good value and well-made. I recommend them to all my friends.”

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Posted 11 years ago

“i ordered swim shorts for my son and the designs and colours were fantastic and a good price unfortunately the waist was a draw string and not elasticated and therefore they had to be returned. great shame”

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Posted 11 years ago

“I like decathlon but there are a few things that let you down. One is the lack of clear pricing in store, but another is your website. For such a large retailer I find the website poor, and in fact you have missed out on me making a number of purchases because I simply got fed up with the website. If you are looking for one specific item its fine, but general browsing is a pain. Recently I added a lot of sale items to my basket but was told SOMETHING was out of stock when I went to pay. I wasn't told the specific item and had to start taking items out one at a time until I was allowed to proceed - this was a complete joke. It was a huge waste of my time and meant I bought a lot less from you than I had been planning (I didn't add anything back into basket). For info I'm using an old android tablet, maybe it would better on a computer I don't know.”

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Posted 11 years ago

“Excellent (goat) bell. Just the thing for when my dog is out of sight in the bracken. Very good quick service with speedy delivery”

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Posted 11 years ago

“The only drawback was finding a contact when I wanted to postpone and then cancel an order. The concept of postponing collection of an online order from a Decathlon shop obviously hadn't been seen as an issue that needed addressing in FAQs.”

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Posted 11 years ago

“Buying on line with Decathlon is a joke... far too expensive ... far too long for delivery to my nearest branch.”

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Posted 11 years ago

“value for money products but can take time to come in to store when ordered”

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Posted 11 years ago

“I don't like your sorry is specially for the post because we have to pay lots of money in the post and order is too much cheaper and the post is too much and that's why I don't like I'd like that either so he's example Emma's on and Eva thank you poor.”

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Posted 11 years ago

“I brought 3 or 4 types of I.D with me but nobody asked for them. Anybody could have picked up my parcel. The girl on the desk just spoke once to me and hang on and that was the extent of the conversation.”

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Posted 11 years ago

“I have ordered a pair of shoes. It was totally unmatched with the description provided. i try to get refund but they sent a replacement which is sam as i have gotten the previous one......Awful and utterly disgusting. ....”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews