Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website to use, quickly found what I wanted.”

Helpful Report

Posted 10 years ago

“Big store, can walk around and try out equipment, including push scooters, without needing to ask or being hassled.”

Helpful Report

Posted 10 years ago

“Bought these for boat fishing for pike.They are far warmer and far better made than the tripe that you buy from angling shops. I would like to give them a season in a pike boat before I comment on how water proof they are.Mind you it's looking good so far as the material repels water (unlike sundridge et al that just soaks it up).”

Helpful Report

Posted 10 years ago

“I was treated as an idiot regarding my demand on perching 1,000 units of your swimming robe ( " go inside the web site and then click on the amount ..."), sierisly? I asked for a business proposal and that was the answer I was given?”

Helpful Report

Posted 10 years ago

Hello Ohad! Thank you for having taken your time to leave us your comment. Please just be aware that for discounts and sponsorship you'll have to contact your local store directly. Hopefully you won't have this issue again in the future. We do apologies for all the inconvenience caused. Have a nice day!

Posted 10 years ago

“My order came through quickly and when it said it would. I recieved all the confirmation emails in a timely manner and everything went very smoothly. I have bought in store, brilliant running equipment, and my scooter was my first online order with them. Would happily do so again.”

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Posted 10 years ago

“First class service”

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Posted 10 years ago

“Great store for sports enthusiasts of any level or any competence.”

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Posted 10 years ago

“DECATHLON IS A GREAT STORE. THE STAFF ARE VERY FRIENDLY AND HELPFUL. THERE IS A VARIED RANGE OF PRODUCTS, OF SUBSTANTIAL QUALITY, AND VERY GOOD VALUE FOR MONEY. HOWEVER, THE STRUCTURE OF THE DELIVERIES IS POOR AND NEEDS TO BE ADDRESSED.”

Helpful Report

Posted 10 years ago

“I think Decathlon offers great value clothing for outdoor sports. I do mountaineering & Climbing and also ski off piste and ski-tour. I would rather my money went on actual holidays rather than buying clothing - and find that buying kit from Decathlon helps that aim. I'm really impressed by the quality and don't feel I am compromising in the level of protection i get - whether summer or winter! For example - the Bionassay 500 softshell - which is an amazing buy for £50! I chose this after looking at several for 3 times the price and finding them wanting.”

Helpful Report

Posted 10 years ago

“I ordered some items online and it took nearly two weeks to arrive which isn't very good considering other companies can deliver the next day. I wont be buying online again”

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Posted 10 years ago

Hello Paul! Thank you for having taking your time to send us your feedback. We are really sorry to hear about your bad experience when buying online with us. We would like to invite you to place a new order as we are working on our deliveries timing so we really hope you won't have any more problems in the future. We do apologies for all the inconvenience caused. Have a nice Tuesday!

Posted 10 years ago

“Fast delivery, great price and good value iteams - very happy with purchases, I will use Decathlon UK Ltd.”

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Posted 10 years ago

“The customer service lady I dealt with was incredible. So helpful, my parcel arrived in time for my holiday! Big thanks to her!”

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Posted 10 years ago

“Easy to use website, prompt well packaged delivery. Item as described - extremely pleased with product.”

Helpful Report

Posted 10 years ago

“My scooter broke and I was told I was able to return it 'in an unused condition'. I tried to explain that I had used it but have yet to hear from them regarding a replacement. Very poor service.”

Helpful Report

Posted 10 years ago

Hello Katherine! Thank you for having taken your time to send us your feedback. According to our policy to create a return, items need to be unused but as well, we understand that faulty item can happen so for that you won't have any problem to proceed with an exchange. Please do not hesitate to contact our CLT directly. Have a great day!

Posted 10 years ago

“I ordered the incorrect size - it was changed efficiently and well managed - thank you Decathlon. The product is well made and fit for purpose.”

Helpful Report

Posted 10 years ago

“I like the products I chose to keep. However, after many emails I have only had £5 worth of credit when my returns refund is over £30. I don't think customer services is very efficient. It isn't possible to have a conversation, just individual messages (annoying 'no reply' system) I won't be shopping with decathlon online again as I have wasted hours trying to recoup £30”

Helpful Report

Posted 10 years ago

Dear Ms Smedley, We apologise for the negative online experience, there was a misunderstanding which is why you were given a £5 loyalty voucher. We have looked at your online loyalty card and £30 worth of loyalty card were added on 14/03 but due to the amount the voucher was not generated until 20/03. Please access your account where you will see there is a voucher for £5 & £30 available to use, these will be valid for 3 months after this they will automatically expire. If you requires an extension please contact the customer loyalty team. Have a wonderful weekend. Please access your Decathlon

Posted 10 years ago

“I am a big fan of decathlon as its always really good value and excellent quality. I buy a lot from the kids ranges but do find the sizing comes up very small so already need to go to the men's department for my 12yr old son, so I do wish the sizing came up bigger and went to age 16. I also use the website but do however find the it frustrating to navigate.”

Helpful Report

Posted 10 years ago

“Problem with issuing me my loyalty voucher took two weeks to sort out during which time several sale items sold out. Eventually placed order which took another four weeks to arrive during which time another couple of items went out of stock. Very poor considering that other large cycle mail order companies normally supply on a next day delivery. My wife and I own three BTwin bikes which we are very happy with but when it comes to upgrading later in the year I will be looking elsewhere.”

Helpful Report

Posted 10 years ago

Hello John! We are sorry to hear about your frustrating and long experience, before trying to place an order. We would like to thank you for have taken your time as your feedback help us to improve. Please do not hesitate our CLT as they will be able to help you and find the best solution in all possible situations. We do apologies for all the inconvenience caused and we hope to see you buying in Decathlon online soon. Have a great day!!

Posted 10 years ago

“Always seem to have a good customer experience with Decathlon. Recently I had to return some ski gear which didn't fit my daughter, which was no problem at all. At the same time I was trying to trace the last pair of a certain type and size of ski. A few calls and different stores organised for the shipment of these skis to my local store for collection. Great service! Thanks. Stuart”

Helpful Report

Posted 10 years ago

“I was not happy at all with my decathalon ordering experience. Firstly the order took 7 days to arrive which I think is a rather long time. Then a few of the tops I had ordered were huge, turns out decathalons website uses American sizes (which I did not see a note of anywhere). Also the running shoes I ordered were causing static so I emailed customer services for some advise. The first email said I hadn't ordered the shoes on my order number. When I tried to email again someone else answered with 'yes your shoes were delivered' not at all what I was asking and very frustrating!! Never did get any help.”

Helpful Report

Posted 10 years ago

Hello Kirsty! We are sorry to hear that your experience with us wasn't as easy and pleasant as it's supposed to be. We would like to thank you for have taken your time to send us your feedback as it help us to improve. Sorry for all the inconvenience caused and we hope to see you in Decathlon online soon. Have a great day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews