Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything arrived quickly but it was difficult to place the order as the on line system was not offering a home delivery option and I had to call Customer service a couple of times so they could unlock the home delivery option for me. The overall ordering process was too tedious and I strongly suggest you improve your on-line ordering process. Kind regards Roberta Baldo”

Helpful Report

Posted 11 years ago

Dear Roberta, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. We hope to see you soon for an even better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Great branded product at great price delivered quickly”

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Posted 11 years ago

“Great price and reasonable delivery, very happy and will use again.”

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Posted 11 years ago

“best equipment and best prices!”

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Posted 11 years ago

“Good to deal with, very efficient.”

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Posted 11 years ago

“Twice I have purchased products and the next day I get an email saying it's out of stock”

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Posted 11 years ago

Hello Amiradin! We are sorry to hear about your bad experience. Unfortunately the reason why your orders ended up as cancelled is because the EasyBreath Mask is an out of stock item and we have had some IT problems as they appeared on the website as available. According to the last updated we should be receiving more by April. We do apologies for all the inconvenience caused. Have a great day!!

Posted 11 years ago

“Great running clothing at a great price. Will definitely buy again!”

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Posted 11 years ago

“One item ordered was out of stock but I was not informed of this. I waited 2 weeks and had heard nothing about my order so I had to contact customer services. It took 2 emails to get a response to say the item ordered was out of stock and wouldn't be back in stock. Overall, very poor service and I would not recommend.”

Helpful Report

Posted 11 years ago

Hello Glen! Thank you for having taken your time to leave us your comment. In regards to your feedback the reason of the delay was because of the out of stock item. Even if we have aware you of the delay we do apologies if you find our communication wasn't enough. Have a nice day!

Posted 11 years ago

“Easy website to use, quickly found what I wanted.”

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Posted 11 years ago

“Big store, can walk around and try out equipment, including push scooters, without needing to ask or being hassled.”

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Posted 11 years ago

“Bought these for boat fishing for pike.They are far warmer and far better made than the tripe that you buy from angling shops. I would like to give them a season in a pike boat before I comment on how water proof they are.Mind you it's looking good so far as the material repels water (unlike sundridge et al that just soaks it up).”

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Posted 11 years ago

“I was treated as an idiot regarding my demand on perching 1,000 units of your swimming robe ( " go inside the web site and then click on the amount ..."), sierisly? I asked for a business proposal and that was the answer I was given?”

Helpful Report

Posted 11 years ago

Hello Ohad! Thank you for having taken your time to leave us your comment. Please just be aware that for discounts and sponsorship you'll have to contact your local store directly. Hopefully you won't have this issue again in the future. We do apologies for all the inconvenience caused. Have a nice day!

Posted 11 years ago

“My order came through quickly and when it said it would. I recieved all the confirmation emails in a timely manner and everything went very smoothly. I have bought in store, brilliant running equipment, and my scooter was my first online order with them. Would happily do so again.”

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Posted 11 years ago

“First class service”

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Posted 11 years ago

“Great store for sports enthusiasts of any level or any competence.”

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Posted 11 years ago

“DECATHLON IS A GREAT STORE. THE STAFF ARE VERY FRIENDLY AND HELPFUL. THERE IS A VARIED RANGE OF PRODUCTS, OF SUBSTANTIAL QUALITY, AND VERY GOOD VALUE FOR MONEY. HOWEVER, THE STRUCTURE OF THE DELIVERIES IS POOR AND NEEDS TO BE ADDRESSED.”

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Posted 11 years ago

“I think Decathlon offers great value clothing for outdoor sports. I do mountaineering & Climbing and also ski off piste and ski-tour. I would rather my money went on actual holidays rather than buying clothing - and find that buying kit from Decathlon helps that aim. I'm really impressed by the quality and don't feel I am compromising in the level of protection i get - whether summer or winter! For example - the Bionassay 500 softshell - which is an amazing buy for £50! I chose this after looking at several for 3 times the price and finding them wanting.”

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Posted 11 years ago

“I ordered some items online and it took nearly two weeks to arrive which isn't very good considering other companies can deliver the next day. I wont be buying online again”

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Posted 11 years ago

Hello Paul! Thank you for having taking your time to send us your feedback. We are really sorry to hear about your bad experience when buying online with us. We would like to invite you to place a new order as we are working on our deliveries timing so we really hope you won't have any more problems in the future. We do apologies for all the inconvenience caused. Have a nice Tuesday!

Posted 11 years ago

“Fast delivery, great price and good value iteams - very happy with purchases, I will use Decathlon UK Ltd.”

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Posted 11 years ago

“The customer service lady I dealt with was incredible. So helpful, my parcel arrived in time for my holiday! Big thanks to her!”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews