Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Easy to use website, prompt well packaged delivery. Item as described - extremely pleased with product.”

Helpful Report

Posted 11 years ago

“My scooter broke and I was told I was able to return it 'in an unused condition'. I tried to explain that I had used it but have yet to hear from them regarding a replacement. Very poor service.”

Helpful Report

Posted 11 years ago

Hello Katherine! Thank you for having taken your time to send us your feedback. According to our policy to create a return, items need to be unused but as well, we understand that faulty item can happen so for that you won't have any problem to proceed with an exchange. Please do not hesitate to contact our CLT directly. Have a great day!

Posted 11 years ago

“I ordered the incorrect size - it was changed efficiently and well managed - thank you Decathlon. The product is well made and fit for purpose.”

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Posted 11 years ago

“I like the products I chose to keep. However, after many emails I have only had £5 worth of credit when my returns refund is over £30. I don't think customer services is very efficient. It isn't possible to have a conversation, just individual messages (annoying 'no reply' system) I won't be shopping with decathlon online again as I have wasted hours trying to recoup £30”

Helpful Report

Posted 11 years ago

Dear Ms Smedley, We apologise for the negative online experience, there was a misunderstanding which is why you were given a £5 loyalty voucher. We have looked at your online loyalty card and £30 worth of loyalty card were added on 14/03 but due to the amount the voucher was not generated until 20/03. Please access your account where you will see there is a voucher for £5 & £30 available to use, these will be valid for 3 months after this they will automatically expire. If you requires an extension please contact the customer loyalty team. Have a wonderful weekend. Please access your Decathlon

Posted 11 years ago

“I am a big fan of decathlon as its always really good value and excellent quality. I buy a lot from the kids ranges but do find the sizing comes up very small so already need to go to the men's department for my 12yr old son, so I do wish the sizing came up bigger and went to age 16. I also use the website but do however find the it frustrating to navigate.”

Helpful Report

Posted 11 years ago

“Problem with issuing me my loyalty voucher took two weeks to sort out during which time several sale items sold out. Eventually placed order which took another four weeks to arrive during which time another couple of items went out of stock. Very poor considering that other large cycle mail order companies normally supply on a next day delivery. My wife and I own three BTwin bikes which we are very happy with but when it comes to upgrading later in the year I will be looking elsewhere.”

Helpful Report

Posted 11 years ago

Hello John! We are sorry to hear about your frustrating and long experience, before trying to place an order. We would like to thank you for have taken your time as your feedback help us to improve. Please do not hesitate our CLT as they will be able to help you and find the best solution in all possible situations. We do apologies for all the inconvenience caused and we hope to see you buying in Decathlon online soon. Have a great day!!

Posted 11 years ago

“Always seem to have a good customer experience with Decathlon. Recently I had to return some ski gear which didn't fit my daughter, which was no problem at all. At the same time I was trying to trace the last pair of a certain type and size of ski. A few calls and different stores organised for the shipment of these skis to my local store for collection. Great service! Thanks. Stuart”

Helpful Report

Posted 11 years ago

“I was not happy at all with my decathalon ordering experience. Firstly the order took 7 days to arrive which I think is a rather long time. Then a few of the tops I had ordered were huge, turns out decathalons website uses American sizes (which I did not see a note of anywhere). Also the running shoes I ordered were causing static so I emailed customer services for some advise. The first email said I hadn't ordered the shoes on my order number. When I tried to email again someone else answered with 'yes your shoes were delivered' not at all what I was asking and very frustrating!! Never did get any help.”

Helpful Report

Posted 11 years ago

Hello Kirsty! We are sorry to hear that your experience with us wasn't as easy and pleasant as it's supposed to be. We would like to thank you for have taken your time to send us your feedback as it help us to improve. Sorry for all the inconvenience caused and we hope to see you in Decathlon online soon. Have a great day!

Posted 11 years ago

“Fantastic range and great quality products. Any problems and they will refund/replace. Brilliant store. More people should trust this brand!”

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Posted 11 years ago

“Fantastic, great product, highly recommend”

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Posted 11 years ago

“I discovered after placing my order that I had an incorrect size for one of my items. I emailed immediately to rectify this & I was emailed back in return with confirmation that my change had been made. All of the products arrived as ordered & on time.”

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Posted 11 years ago

“Absolute perfect! I had already once, I used it for 5 years. But I used a lot, so now it was time to get a new pair! I love it!”

Helpful Report

Posted 11 years ago

“Purchasing experience easy. Delivery ok but not super quick (I didn't choose an express service). Returns dealt with without quibble. Would use again.”

Helpful Report

Posted 11 years ago

“I ordered to collect from the store and it was delivered long after the estimated date! I didn't even get an email confirming it was in store I was in the area so decided to call in to find out where my order was and it was sitting there in the store! I previously ordered for home delivery and it was delivered long after the estimated date too - I won't be using decathlon again”

Helpful Report

Posted 11 years ago

Dear Ms Tulett, Thank you for your feedback, we apologise for the delay of your Click & Collect order it appears when it arrived it was not scanned when it arrived in store, we have made stores aware of the importance of following this process to avoid delaying the collection date. In regards to your online order this arrived before the estimated delivery date, there was no delay as the estimated delivery date was 02/03 and it arrived 27/03 due to one item on the order requiring stock transfer from outside of the UK but it arrived earlier than expected. We apologise that this process is not satisfying in terms of how long it will take and we are working on ways to improve and avoid having to transfer stock. We hope that you will use Decathlon.co.uk one day again and that your online experience will be a positive one.

Posted 11 years ago

“The delivery took nearly 3 weeks and when the clothes arrived some things fit and others didn't even though they were all the same size and brand”

Helpful Report

Posted 11 years ago

Dear Michelle, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services, deliveries and products every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Super prices, dleivery speed and items. Highly recommend.”

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Posted 11 years ago

“Prompt dealings with orders, very pleasr”

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Posted 11 years ago

“Delivery was very quick, took just a couple of days and product was as expected.”

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Posted 11 years ago

“Excellent service. Good quality clothes and very reasonably priced. Have recommended to all my other Mummy friends!”

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Posted 11 years ago

“Excellent service and trouble free delivery.”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews