Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged vat on top of price advertised and above price in store”

Helpful Report

Posted 10 years ago

“The ordering system is a bit old-fashioned, final order confirmations coming hours after the orders are placed online. As well as this, I had to wait quite a long time for my goods to arrive the second time I placed an order. There is no question that great value and high quality goods are provided and I will be ordering again.”

Helpful Report

Posted 10 years ago

Dear Brian, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. We hope to see you soon for an even better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I bought a set of golf clubs, only to be sent a single club, which had to be returned, this issues then went back and forwards and I had to make several telephone calls to get updates on what was happening with my order, eventually it to so long to get resolved they ran out of stock and therefore I never received my clubs, really poor service!!”

Helpful Report

Posted 10 years ago

“I was happy with the goods when I finally collected them but I think your on-line buying facility and delivery need to improve to keep up with consumer expectations. I found your website quite confusing and believe me I buy a lot of things on line. I wanted the goods delivered to work but after being allowed to enter the invoice and delivery address, I was told to select the store I wanted to collect from. Later on I found out that only orders over a certain amount qualify for home delivery, but this wasn't made clear from the start. The website was very slow at that time (I tried IE 11 and Google Chrome) and the store selection didn't seem to work at first, so it took me a few attempts to do it. I placed the order early in the week (Mon or Tue) and was sent an email that the estimated collection date was Friday of that week, which I thought was a bit long since this was a delivery to your own store and companies like Next and John Lewis can do next day delivery to their stores. I was about to set out to the store on Friday to collect my goods but luckily I thought of phoning the store first. They didn't have my order or any record of it. So I phoned customer services and was told that my order was still being processed and will be shipped to the store in a few days time. The goods were finally shipped and I received an email telling me that my order was ready for collection but as I said before, for a delivery to your own store it took an awfully long time. I hope you find this feedback useful in improving the experience for other customers. Regards Gosia Hopley”

Helpful Report

Posted 10 years ago

Dear Gosia, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. Please note that for all the orders online you can select the click and collection or home delivery option, this is not depending on the amount. I believe you have experienced an IT problem called "parameters", depending on the sizes of the order, fixable straight away calling our Customer Loyalty team. We hope to see you soon for an even better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Your delivery was abysmal. My next day delivery ended up being 2 weeks.”

Helpful Report

Posted 10 years ago

We are sorry to hear about your situation as we understand it could have been really frustrating. Unfortunately the reason of the delay was due a lack of delivery address information on your account. It would be great if you could updated your information to not have the same problem again. We do apologies for all the inconvenience caused. Have a great day!

Posted 10 years ago

“Your delivery was abysmal. My next day delivery ended up being 2 weeks.”

Helpful Report

Posted 10 years ago

Hello Dave! We are sorry to hear about your situation as we understand it could have been really frustrating. Unfortunately the reason of the delay was due a lack of delivery address information on your account. It would be great if you could updated your information to not have the same problem again. We do apologies for all the inconvenience caused. Have a great day!

Posted 10 years ago

“How come there is no Decathlon in Cambridge?”

Helpful Report

Posted 10 years ago

“Good products, just a shame you don't deliver to home now and we have to collect from a nominated store.”

Helpful Report

Posted 10 years ago

“Great product, great, efficient and fast service. Very happy.”

Helpful Report

Posted 10 years ago

“Easy website very impressed with ordering I picked up in store no problems would definitely use again”

Helpful Report

Posted 10 years ago

“Great choice of bikes, excellent delivery. Overall a very good experience. I would definitely use Decathlon again and recommend them to others.”

Helpful Report

Posted 10 years ago

“Quick delivery. Good product. Only one comment is that it would be good that all deliveries are free, with no minimum spend (or maybe £20/£30). There is not a lot of decathlon shops in the UK (closest it one hour journey for me), I would buy a lot more if I had free delivery. Thanks”

Helpful Report

Posted 10 years ago

“Everything arrived quickly but it was difficult to place the order as the on line system was not offering a home delivery option and I had to call Customer service a couple of times so they could unlock the home delivery option for me. The overall ordering process was too tedious and I strongly suggest you improve your on-line ordering process. Kind regards Roberta Baldo”

Helpful Report

Posted 10 years ago

Dear Roberta, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. We hope to see you soon for an even better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Great branded product at great price delivered quickly”

Helpful Report

Posted 10 years ago

“Great price and reasonable delivery, very happy and will use again.”

Helpful Report

Posted 10 years ago

“best equipment and best prices!”

Helpful Report

Posted 10 years ago

“Good to deal with, very efficient.”

Helpful Report

Posted 10 years ago

“Twice I have purchased products and the next day I get an email saying it's out of stock”

Helpful Report

Posted 10 years ago

Hello Amiradin! We are sorry to hear about your bad experience. Unfortunately the reason why your orders ended up as cancelled is because the EasyBreath Mask is an out of stock item and we have had some IT problems as they appeared on the website as available. According to the last updated we should be receiving more by April. We do apologies for all the inconvenience caused. Have a great day!!

Posted 10 years ago

“Great running clothing at a great price. Will definitely buy again!”

Helpful Report

Posted 10 years ago

“One item ordered was out of stock but I was not informed of this. I waited 2 weeks and had heard nothing about my order so I had to contact customer services. It took 2 emails to get a response to say the item ordered was out of stock and wouldn't be back in stock. Overall, very poor service and I would not recommend.”

Helpful Report

Posted 10 years ago

Hello Glen! Thank you for having taken your time to leave us your comment. In regards to your feedback the reason of the delay was because of the out of stock item. Even if we have aware you of the delay we do apologies if you find our communication wasn't enough. Have a nice day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews