Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Chelsea shirt arrived very promptly, fast delivery via royal mail. Sizes come up small, as read on a review by another customer. So ordered a size larger and was glad I did. Son very happy”

Helpful Report

Posted 11 years ago

“Shipping costs are a hesitation factor when looking to buy as nearest store is 100 miles + away”

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Posted 11 years ago

“Visited to return an Christmas gift. We expected the usual after christmas hassle you can get in stores but Decathlon dealt with it with ease. They looked up the item and ordered a new one online to be delivered to our home.”

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Posted 11 years ago

“I can't fault the service, web site very easy to use, prompt delivery of goods and clear instructions for return if necessary. Goods received were excellent value, one of my husbands favourite items, the lightweight padded jacket is being worn a lot. Thank you.”

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Posted 11 years ago

“I have tried using the call back service when an item is to be back in stoock and noone called..however I tried the website on the off chance an the itme was in. Tribord snorkel easy breathe. Dectahlon need to call back and also need to stock more.”

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Posted 11 years ago

“All products were as described, good value and excel lent service. I would recommend Decathlon's online service just as I would recommend you visit their Stores as prices are very competitive. Thank you.”

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Posted 11 years ago

“Perfect! Loads of choice, nice price, quick posting and good quality items on arrival! V happy! Xx”

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Posted 11 years ago

“Rushed my daughters skis to us the night before holiday, top service!”

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Posted 11 years ago

“Their customer service is very quick and polite and friendly. Id recommend the store anytime.”

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Posted 11 years ago

“Great service, price and products.”

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Posted 11 years ago

“Great range of sporting goods at competitive prices”

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Posted 11 years ago

“Tricky to score this one... loved the products I bought but seriously annoying, timewasting experience trying to buy them online... apparently not possible to order on an Apple device (without downloading an App which is how I eventually managed) nor in deperation can you order by ringing up and placing order on the phone... I very much got the impression that you didn't really care if I ordered anyting ot not!”

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Posted 11 years ago

“The suunto watch arrived on time, £30 cheaper than anywhere else, and completely hassle free. Will definitely use decathlon again. First class service”

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Posted 11 years ago

“A lovely team and fantastic quality..the alur 700 is a dream come true!”

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Posted 11 years ago

“Bought bicycles in Edinburgh outlet. The bikes are good but the set up and subsequent service of the bikes was really terrible. Brakes were badly set up, mudguard rubbed of the tire and gears were not adjusted correctly. If you buy bikes here make sure you can maintain them yourself.”

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Posted 11 years ago

“I'm did a few shopping i decathlon and always I was happy from items and customer This is my favourite shop”

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Posted 11 years ago

“Amazing product”

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Posted 11 years ago

“I have done 150 miles on the BTWIN 500 Road Bike and I can safely say, "it's a joy to ride". The Equinox tyres has very good grip in both dry or wet conditions and up to now i have not had a puncture. This is a bike that i would highly recommend and when coupled with the first class service I received at the Bolton store both the bike and the service is a best buy!”

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Posted 11 years ago

“Excellent service, quick to order online, notified of when goods are to be collected. Friendly and approachable staff.”

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Posted 11 years ago

“Very slow delivery time - I had to pay to receive items within one week. Free delivery was up to two weeks. Compared to other services, very disappointing.”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews