Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering on line and collecting in store was a very good shopping experience”

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Posted 11 years ago

“Bought a ski helmet on line which actually fitted perfectly as I have a small head. Tried it on in the shop when I collected it just to be sure. Great service”

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Posted 11 years ago

“I have bought an Oxylane rain down Iris coat. It's lightweight, warm and great to wear in winter. However, it's two-months old and feathers are starting to come out through the jacket. This is disappointing, as the coat has not been heavily used. And it can be embarrassing in some circumstances. A shame, as I really enjoyed wearing the coat, but not worth spending the money if down starts to surface.”

Helpful Report

Posted 11 years ago

Dear Crina, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our product and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Sometimes it can be difficult to find a product due to all the sub menus. I find myself having to search under swimming, snorkelling, diving, freediving, spear fishing, for similar products. Similarly, a search for rash vests won't bring back results for other water sun protection, so you can potentially miss out. Otherwise very happy with the range of products and prices.”

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Posted 11 years ago

“Item as described and arrived on specified date, very pleased with this seller and if needed, would certainly deal with them again. Recommended.”

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Posted 11 years ago

“I come from France where I'm a regular buyer to Decathlon. I'm happy that I could find the same quality in the UK : great product for the right costs, and great delivery service. Congrats !”

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Posted 11 years ago

“I really like the website and the opportunity to shop on line at Decathlon and see the whole range. Good prices and a wide range of products. The delivery this time was slow, and very slow compared to other stores. I would prefer to order on line and collect from store so I can try things on rather than the cost of returns but I no longer live near your stores.”

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Posted 11 years ago

“great outdoor gear at bottom shelf prices”

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Posted 11 years ago

“Good product, price and service!”

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Posted 11 years ago

“From start to finish the ordering system is simple and the speed of delivery excellent.”

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Posted 11 years ago

“Excellent company and goods, only issue is that they don't deliver to the Rep. Of Ireland”

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Posted 11 years ago

“Efficient service, great products, excellent value.”

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Posted 11 years ago

“Very good service but I am a regular buyer so please don't try to make me write a review each time I purchase.”

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Posted 11 years ago

“First I had to return the product because the sizing on the website was misleading, I was sent a small rather than a medium pair of ski trousers. When I returned them, I had to follow up as they had not registered receiving them. They then sent me the right size, but the fit was not right, so I returned these ones as well. Decathlon has so far denied receiving these, and are refusing to pay the refund, leaving me £120 out of pocket. My experience of dealing with their warehouse first time around shows that their returns process does not work properly, and even though I have pointed this out to them, they still refuse to make the refund. What an unpleasant and expensive experience! Zero marks to Decathlon for honesty.”

Helpful Report

Posted 11 years ago

Dear Luke, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our services and we really appreciate your review as we are trying to improve every day to make sport more accessible to everyone. Regarding your refund, I can see from your order that the total amount of the item was refunded last week and you have received as well the prepaid postage label in order to send the item back to our warehouse without paying the postage costs. Everything went through the normal procedure, we apologize if you have experienced a delay. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“I was very impressed by the speed and efficiency with which my order and refund were dealt with. I will use Decathalon again in the future.”

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Posted 11 years ago

“I am really happy with the service and the speed of delivery . I would recommend Decathlon as it has quality products . I feel happy.”

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Posted 11 years ago

“I was very please with my parcel but it takes more than a week to arrive in my nearest decathlon . I think it's a shame you have to pay to have better services . I was thinking by collecting in the shop I will have save money and time but no it takes a full week.”

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Posted 11 years ago

“It took nearly an hour in store to order an exercise bike as the screen did not work properly. It took 2 trips to the cash desk and 2 different in store personnel. Then, when ordered there was a problem with the delivery that meant we were not kept informed on when it would arrive. I phoned to find the store could not help me and was given another number. That number meant I had to leave a message, then no-one returned my call. Customer service was very poor - but the bike works!”

Helpful Report

Posted 11 years ago

Dear Paula, Thank you for the time you spent giving us your feedback. We are sorry to hear that you are not satisfied with our services. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“The quality of the product and speed of delivery could not be better. I would use them again.”

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Posted 11 years ago

“The order was received very fast, excellent service.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews