Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed some training bibs URGENTLY for a sports festival. Called into the store but stock was low asked a member of staff who was extremely helpful and actually did the ordering on line for me at the store. He also set up a discount store card for me. The goods arrived on time and I was kept informed throughout about the progress of my order. This was at the store at Trinity Street Store in Bolton. UK I cannot speak highly enough of the member of staff.”

Helpful Report

Posted 9 years ago

“Great service &able to buy products on line that aren't available in store.”

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Posted 9 years ago

“Very happy with the items received. Everything as expected.”

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Posted 9 years ago

“Excellent service, good quality products at great prices!”

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Posted 9 years ago

“Thank you fits lovely should be great for the hols good quality and good delivery ????????????”

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Posted 9 years ago

“Very good professional service.”

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Posted 9 years ago

“Excellent value compared to competitors. Supplied very quickly with free delivery. Excellent communication. Thank you”

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Posted 9 years ago

“Fantastic range of products at great prices. Got products (only available online) delivered to my local store. Was very impressed with the website and easy ordering process. Bought a lot more in the shop too for myself, my husband and my 6-yr old son. Love this place. Would highly recommend.”

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Posted 9 years ago

“Wide range of items, very good value. Staff very friendly and helpful. Love the fact that you can return up to a year and get a full refund. We love the shop, just wish there were more of them. Jayne”

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Posted 9 years ago

“A fantastic shop which offers exceptional value and a massive range of sports and hobbies not available under anyone else's roof.”

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Posted 9 years ago

“Excellent quality items and very fast delivery”

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Posted 9 years ago

“Absolutely brilliant fantastic value for money”

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Posted 9 years ago

“The item I wanted wasn't available in store so I did click and collect and it was there earlier than anticipated. Excellent quality of products and customer service.”

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Posted 9 years ago

“Great choice of products, good quality and easy to use web site with the decathlon app. Staff at the Glasgow braehead were excellent when picking up my order.”

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Posted 9 years ago

“Website not as Good as your competitors BUT your products, quality, value for money and customer service outstrips them.”

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Posted 9 years ago

“Very pleased. I collected my items from the store at Wandsworth. Would certainly use you again”

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Posted 9 years ago

“Goods arrived early and was easily assembled it's has plenty of settings from beginners on”

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Posted 9 years ago

“Prompt delivery. Quality of merchandise represents the price - you get what you pay for. No complaints.”

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Posted 9 years ago

“Online ordering for delivery to our nearest store - super easy, no fuss.”

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Posted 9 years ago

“Good communications after placing order and simple collection from store.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews