Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slight issue with the delivery address as it appeared to take half of the billing postcode and half of the delivery postcode but was sorted very quickly with DHL. Great communication, fast delivery - very impressed.”

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Posted 11 years ago

“Excellent service, lovely product.”

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Posted 11 years ago

“Bought these two sleeping bags (left and right to be zipped together) as a wedding present at the wish of the couple themselves. Very nice for newlyweds!”

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Posted 11 years ago

“Excellent shop and products, great value for money.”

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Posted 11 years ago

“The cycling clothes I have bought are very reasonable and good quality. Decathlon uses Royal Mail so not a problem if you're not in, just go to your local sorting office. Also, postage is refunded if you return/exchange and this is dealt with quickly. Impressive! I'd use them again.”

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Posted 11 years ago

“Very good prompt service. I will definitely be using them again. Easy to negotiate web site also.”

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Posted 11 years ago

“Staff are super friendly, always a great place to find out everything.”

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Posted 11 years ago

“Bought a Kipsta 6'x4' mini-goal target practice sheet (covers goal face, and has 6 holes for targets) using call & collect. The product worked quite well, and the call & collect service was very efficient. Thanks! Only problem was that the rucksack-style clips weren't fitted to the straps sensibly. See review at decathlon.co.uk.”

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Posted 11 years ago

“Excellent speedy service and delivery. The items ordered were exactly as described and very good value.”

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Posted 11 years ago

“Very helpful and good employees”

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Posted 11 years ago

“Timely delivery, good service on collection and quality of product was satisfactory.”

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Posted 11 years ago

“Produce is excellent quality, and also really good value for money. The delivery was quick (ordered 10pm on a Monday and it was delivered Wednesday). Overall a great service”

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Posted 11 years ago

“I was very happy with the service. It is a shame that there are not stores in Central London.”

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Posted 11 years ago

“Online order - delivered very quickly and hassle free. Decathlon products are generally pretty good - and good value for money.”

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Posted 11 years ago

“Easy, fast, efficient, and delivering quality products to your door!”

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Posted 11 years ago

“Easy to order, delivery process quick and efficient, product as described, great fit and great value. Very satisfied.”

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Posted 11 years ago

“Amazing, IT WORKED! Thanks :).”

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Posted 11 years ago

“Great products, super fast delivery, a pleasure to buy from”

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Posted 11 years ago

“the staff are very helpful in advising me on what to choose,not always the most expensive”

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Posted 11 years ago

“Excellent service from Decathlon. The bags are sturdy and a good size.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews