Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, quick delivery and great products”

Helpful Report

Posted 10 years ago

“Always delivers in value, service and price.”

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Posted 10 years ago

“Excellent & personalised service in the Thurrock Lakeside store - unfortunatley, I cannot remember the name of the young man who helped me choose trainers/running shoes- he listened to my request and helped me choose a great pair of shoes.”

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Posted 10 years ago

“Great click and collect service, at least for the Surrey Quay branch.”

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Posted 10 years ago

“perfect- easy to order, speed delivery”

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Posted 10 years ago

“I ordered shoes as a present for my daughter in law. They were ones that she wanted and I had not ordered from Decathlon before. I found the service very straightforward and easy to use, and the shoes came quite quickly, within the period specified. It was a pleasure to deal with Decathlon and I was impressed by the customer service. My daughter in law was delighted with her present. Thank you Helen Furness”

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Posted 10 years ago

“Excellent prices.Your own brand goods are great looking perfect fit and long lasting.Sports Direct eat your heart out. One criticism;your mostly Spanish staff i find to unhelpful especially at this time when the store is in a pickle.Perhaps some proper training might be in order. Ricardo Nabarro”

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Posted 10 years ago

“Quick service and quick delivery”

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Posted 10 years ago

“Best shop ever. Low prices on quality things , nice staff as well .”

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Posted 10 years ago

“Although I have bought products from Decathlon shops on and off for a few years, it has only been in the last several months that I have really taken notice of the excellent range of sports and products that are available. I especially like the way that you can get products depending on your experience in that sport. I have recently taken up badminton and I was advised, by some extremely helpful staff, on what would suit me best, as a beginner. Even the entry level equipment, despite being extremely good value for money, doesn't feel cheap in any way. Overall, I am exceptionally pleased with Decathlon, for their customer service, value for money, communication and overall product quality.”

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Posted 10 years ago

“Fast, good customer service department (had to cancel an order I'd placed so I could add to it, done quickly and easily) excellent quality and value.”

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Posted 10 years ago

“The masks are amazing give you more of a view around you”

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Posted 10 years ago

“Very good items, fast delivery too..... will use again”

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Posted 10 years ago

“Very good service & quality shoes purchased”

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Posted 10 years ago

“Great suit, but used as a flying suit for my son in an open cockpit aircraft, better job than a dedicated flying suit at a fraction of the cost!”

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Posted 10 years ago

“I received excellent service in time and quality of the product. The website is clear and easy to use. I will definitely be using Decathlon for my sporting products again.”

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Posted 10 years ago

“Excellent product, fast delivery and very good option to return the item, if you need to. Would buy from them again.”

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Posted 10 years ago

“Swift delivery and real quality clothing. I will be buying more stuff soon!”

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Posted 10 years ago

“The one stop shop whatever your interests”

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Posted 10 years ago

“excellent quality and speedy postage - thank you!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews