Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 out of 10 Click and Collect product different than actual order Just trying to send the order on time I guess”

Helpful Report

Posted 10 years ago

“My daughter wanted a new bicycle, she had some idea what she wanted from looking at the website. When we got to the shop (lakeside) she tried out 3 different bikes by riding them around the shop. The assistants were totally cool with letting her ride around, no sales pressure. This enabled her to make a good decision on which bike she really liked the most . I wanted her to be really sure which bike felt right because I've seen bike's collect dust in the shed before because the rider didn't feel confident and made a rushed purchase without a proper test ride.The assistant prepped the bike while we went to get some food and it was ready when we came back. We paid and took the bike home. My daughter absolutely loves the bike and she's ridden it quite a lot already even though it's cold. The bike was really good value compared to everything else we looked at.”

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Posted 10 years ago

“Great product, excellent value for money and quick, efficient service. All what you would hope for and more.”

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Posted 10 years ago

“Found staff to always be very friendly and experienced at checkout. Range of products very good. Sometimes found it difficult to get size in store.”

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Posted 10 years ago

“Great products at a great price, just wish there was one in Bristol, Taunton or Exeter.”

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Posted 10 years ago

“Great variety and very competitive prices across most sports and activities.”

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Posted 10 years ago

“First class service!”

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Posted 10 years ago

“Love Decathlon - from cheap & cheerful up to some pretty good kit. Always excellent value and the staff are helpful. The Mountain Store in Sallanches, Chamonix is a favourite. What's not to like?!”

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Posted 10 years ago

“The best outdoor and sport shopping place. Very good quality with decent price.”

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Posted 10 years ago

“Just been in store to buy something that i've bought recently. Couldn't find any. Not the 1st time tho, seems like you have to buy things when you first see them or you don't see them again!! Maybe just me??”

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Posted 10 years ago

“Love the rucksack - very comfortable!”

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Posted 10 years ago

“great service and products. Thanks”

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Posted 10 years ago

“The ski boot bag that I ordered was exactly as described. Excellent quality and was delivered promptly. Very satisfied . Would definitely purchase from Decathlon again .”

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Posted 10 years ago

“Only problem, can't access your Web site to order again.”

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Posted 10 years ago

“I was happy with the online order process, the product description and the delivery. However, had to wait a long time to actually get notification that the product is ready for pick-up at my chosen store. Luckily it wasn't urgent but in this case it was worth the wait as the item ordered came at a knock-down price with very good quality.”

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Posted 10 years ago

“I was very disappointed in the sizing I bought a gilet and jodhpurs for my 13 year old granddaughter I bought age 14yrs and they were not suitable they were very small the gilet looked more like a 8 or 9 year old and the jodhpurs were very short. she is not a large girl so very disappointing.”

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Posted 10 years ago

Hello. Thank you for contacting us and thank you for having taken your time to send us your feedback. We are sorry to hear about your bad experience with us. Our aim is to make sport accessible to everyone therefore your feedback is much appreciated. Hope your future experiences with us will be more pleasant. Have a good day!

Posted 10 years ago

“Great customer service, really friendly and knowledgeable staff. Outstanding value for money.”

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Posted 10 years ago

“Good selection and fast delivery - I am always certain the products will be of good quality.”

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Posted 10 years ago

“excellent service. Excellent products stocked.”

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Posted 10 years ago

“Quick delivery, great product, excellent value for money!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews