Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon can supply a good range of sailing gear but unfortunately the Oxford store does not stock it!”

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Posted 10 years ago

“Quality products at a reasonable price”

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Posted 10 years ago

“I was very pleased with the service. Delivery was quick and easy. However the boots I ordered were a little disappointing. I had ordered them because I had had a pair a few years ago which had only just given up on me. They were very comfy to wear, waterproof in all weathers while walking my dog and easy to slip on and off. However these new ones, which I thought were the same kind, are different. They are much narrower, and shorter in the leg so more difficult to get on and off. I have arthritis in my feet and it's a struggle to get my feet into these new ones without getting a cramp. The inner lining is not attached and crumples up as you try to put your foot in the narrower opening of the boot. I read a review from another lady who said almost the same thing. Apparently the old ones were made in Serbia I believe, whereas these ones are made in China. They are just not the same good quality comfy wellington boot as before which is a shame. I hardly had the first pair off my feet but have hardly had these new ones on. Perhaps a lesson in leaving well alone.”

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Posted 10 years ago

“Decathalon provide a first class service with excellent products. Purchased quite a few things from them and have been delighted with the quick delivery and the quality.”

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Posted 10 years ago

“Bought a pair of neoprene lined Solognac wellington boots which have been very good and warm. Recommended them to a friend who has also purchased. Easy ordering and quick delivery. Kind regards, Philip Gander”

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Posted 10 years ago

“Overall a quality service, although only allowing 3 days for pick up is not sufficient, I have ordered on a Monday and can only get to the store at the weekend!”

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Posted 10 years ago

“Decathlon logistics is second only to Amazon and the products are great”

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Posted 10 years ago

“Good roller skaters for medium level. Sometimes have to press quite hard on the buckle but otherwise great roller skaters.”

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Posted 10 years ago

“Good website with good advice on layering for skiing. Bought the recommended items and was nice and warm :)”

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Posted 10 years ago

“service and staff first class.”

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Posted 10 years ago

“The sizing of ladies clothes is unsatisfactory. The leg length of trousers is linked to the size so it seems that if you get fatter you get taller, but if you are thin you can't be tall. I am a 6 feet tall size 10 and none of the trousers are long enough for me. The choice of ladies hiking and mountain clothing is very limited, I would like to see a larger range, like there is for the men.”

Helpful Report

Posted 10 years ago

Hello! Thank you for having taken your time to send us your comments. We have forwarded your feedback to the correct department in order to make the relevant changes as our aim is to make sport accessible to all. Have a great day!

Posted 10 years ago

“Good childrens ski pant but the sizing is way off. Bought 7-8 for my (just) 8 year old daughter and they were HUGE. Even with the adjustable leg there was just too much length. Will get her 5-6 yrs and she is average in size.”

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Posted 10 years ago

“The description of the colours on your website is not very clear! When buying for a boy, I need to know if something is orange or pink - it happened with one of the fleece colours which said coral... in the end I phoned in, and they passed me on a number of a shop and then the person said it was ok for a boy, so I did buy it! but was far from ideal! A wider colour selection in children's fleeces would be great!! All the rest is good - except that the children's Wedze ski helmets never fit properly... Quality of all items we have bought over the last two years has been very good. Will definitely keep coming back.”

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Posted 10 years ago

“good choice of clothing and quickly delivered”

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Posted 10 years ago

“An excellent service. Parcels arrived quickly and sensibly wrapped. Returns and exchanges were easy and the staff in customer service were polite and helpful. Thank you.”

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Posted 10 years ago

“I nearly always use Decathlon for my running gear...good products...great prices...online ordering and delivery excellent”

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Posted 10 years ago

“Very good choice and quality of products. Ordering and collection service is excellent.”

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Posted 10 years ago

“Items arrived on time and were as described Excellent Value for money”

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Posted 10 years ago

“great shop, good quality product at a good price”

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Posted 10 years ago

“I have used the Wednesbury Decathlon store over several years and always found the staff helpful and friendly. Some reasonably priced and reasonable quality gear available. Would highly recommend”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews