Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've ordered from Decathlon numerous times and have never been disappointed. The choice is incredible, the prices may be low, but quality is never compromised. Delivery is often next day, even at the standard rate. Two or three days at most. We always check Decathlon first when needed sporting goods. Excellent website, excellent service.”

Helpful Report

Posted 9 years ago

“Excellent value, fas,t efficient and safe. My only negative comment would be that I am looking to buy a bike and have delivered to France in June. Unfortunately Decathlon will not allow me to prepay and I am afraid I will not find the bike I want or the "special" when I do buy closer to the date. I think you insist on a one or two day delivery policy? Hope that bike is available when I do order!”

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Posted 9 years ago

“Great quality at great prices. I wanted a Christmas present for my wife last year, took a punt eventually on Decathalon, process, delivery, price, and quality superb. My wife describe her coat as the best she has ever had, and given we have shopped in Germany and the U.K. with a range of top class shops the is great praise indeed”

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Posted 9 years ago

“Good company, good prices, quick & easy transactions, fast delivery.”

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Posted 9 years ago

“Very good product's and quality.”

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Posted 9 years ago

“Great products that do the job”

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Posted 9 years ago

“To our initial disappointment, the good were not available, but a staff member, French but with excellent English, went online in the store and ordered the items from various European countries, and arranged for us to be emailed on arrival. Most efficient. The only inconvenience being the extra journey to collect them.”

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Posted 9 years ago

“Super fast service great vale for money”

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Posted 9 years ago

“We loved Decathlon when we were living in France and we still love it here. Best sports shop by far.”

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Posted 9 years ago

“It was not an easy pick up as I had to travel. Could have opted for delivery. Impressive quality of clothing.”

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Posted 9 years ago

“Excellent!”

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Posted 9 years ago

“A good variety, with very affordable prices...”

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Posted 9 years ago

“Great shop with nice selection of good products at reasonable prices. Cycling and gym gear is great value for money.”

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Posted 9 years ago

“Have been using Decathlon for a while now and can honestly say that I am very reluctant to buy anywhere else.I have always researched items thoroughly and cannot find similar quality at the same price anywhere.With reviews of the products and excellent feedback from decathlon if a product falls below my expectations, I thoroughly recommend Decathlon to my friends and family.”

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Posted 9 years ago

“Love Decathlon for ski gear”

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Posted 9 years ago

“First class company to deal with and a FAB range of products.”

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Posted 9 years ago

“Arrived very quickly.Excellent service.Would recommend.”

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Posted 9 years ago

“Decathlon online was easy to deal with and sold me some difficult to find old stock at a fabulous price.”

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Posted 9 years ago

“Fantastic customer service today at the Warrington store where I returned some ski gear because I had to cancel my holiday. I will definitely shop there again.”

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Posted 9 years ago

“Good service from Decathlon - the item was a birthday gift which arrived in good time. As for the product itself the Petzl head torch lived up to the manufacturer's reputation for reliable and well made products. The lights (there are several modes to choose from) are nice and bright when needed and the item has the added feature of being able to be used in 'intelligent' mode which dims the light to stop reflected glare when looking at or working on nearer objects - say a map, or the under side of a car.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews