Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering on line and collecting in store was a very good shopping experience”

Helpful Report

Posted 11 years ago

“Sometimes it can be difficult to find a product due to all the sub menus. I find myself having to search under swimming, snorkelling, diving, freediving, spear fishing, for similar products. Similarly, a search for rash vests won't bring back results for other water sun protection, so you can potentially miss out. Otherwise very happy with the range of products and prices.”

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Posted 11 years ago

“Item as described and arrived on specified date, very pleased with this seller and if needed, would certainly deal with them again. Recommended.”

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Posted 11 years ago

“I come from France where I'm a regular buyer to Decathlon. I'm happy that I could find the same quality in the UK : great product for the right costs, and great delivery service. Congrats !”

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Posted 11 years ago

“I really like the website and the opportunity to shop on line at Decathlon and see the whole range. Good prices and a wide range of products. The delivery this time was slow, and very slow compared to other stores. I would prefer to order on line and collect from store so I can try things on rather than the cost of returns but I no longer live near your stores.”

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Posted 11 years ago

“great outdoor gear at bottom shelf prices”

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Posted 11 years ago

“Good product, price and service!”

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Posted 11 years ago

“From start to finish the ordering system is simple and the speed of delivery excellent.”

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Posted 11 years ago

“Excellent company and goods, only issue is that they don't deliver to the Rep. Of Ireland”

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Posted 11 years ago

“Efficient service, great products, excellent value.”

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Posted 11 years ago

“I was very impressed by the speed and efficiency with which my order and refund were dealt with. I will use Decathalon again in the future.”

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Posted 11 years ago

“I am really happy with the service and the speed of delivery . I would recommend Decathlon as it has quality products . I feel happy.”

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Posted 11 years ago

“The quality of the product and speed of delivery could not be better. I would use them again.”

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Posted 11 years ago

“The order was received very fast, excellent service.”

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Posted 11 years ago

“Chelsea shirt arrived very promptly, fast delivery via royal mail. Sizes come up small, as read on a review by another customer. So ordered a size larger and was glad I did. Son very happy”

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Posted 11 years ago

“I can't fault the service, web site very easy to use, prompt delivery of goods and clear instructions for return if necessary. Goods received were excellent value, one of my husbands favourite items, the lightweight padded jacket is being worn a lot. Thank you.”

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Posted 11 years ago

“All products were as described, good value and excel lent service. I would recommend Decathlon's online service just as I would recommend you visit their Stores as prices are very competitive. Thank you.”

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Posted 11 years ago

“Perfect! Loads of choice, nice price, quick posting and good quality items on arrival! V happy! Xx”

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Posted 11 years ago

“Rushed my daughters skis to us the night before holiday, top service!”

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Posted 11 years ago

“Great service, price and products.”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews