Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“best equipment and best prices!”

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Posted 11 years ago

“Good to deal with, very efficient.”

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Posted 11 years ago

“Great running clothing at a great price. Will definitely buy again!”

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Posted 11 years ago

“Easy website to use, quickly found what I wanted.”

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Posted 11 years ago

“Big store, can walk around and try out equipment, including push scooters, without needing to ask or being hassled.”

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Posted 11 years ago

“My order came through quickly and when it said it would. I recieved all the confirmation emails in a timely manner and everything went very smoothly. I have bought in store, brilliant running equipment, and my scooter was my first online order with them. Would happily do so again.”

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Posted 11 years ago

“First class service”

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Posted 11 years ago

“Great store for sports enthusiasts of any level or any competence.”

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Posted 11 years ago

“I think Decathlon offers great value clothing for outdoor sports. I do mountaineering & Climbing and also ski off piste and ski-tour. I would rather my money went on actual holidays rather than buying clothing - and find that buying kit from Decathlon helps that aim. I'm really impressed by the quality and don't feel I am compromising in the level of protection i get - whether summer or winter! For example - the Bionassay 500 softshell - which is an amazing buy for £50! I chose this after looking at several for 3 times the price and finding them wanting.”

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Posted 11 years ago

“Fast delivery, great price and good value iteams - very happy with purchases, I will use Decathlon UK Ltd.”

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Posted 11 years ago

“The customer service lady I dealt with was incredible. So helpful, my parcel arrived in time for my holiday! Big thanks to her!”

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Posted 11 years ago

“Easy to use website, prompt well packaged delivery. Item as described - extremely pleased with product.”

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Posted 11 years ago

“I ordered the incorrect size - it was changed efficiently and well managed - thank you Decathlon. The product is well made and fit for purpose.”

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Posted 11 years ago

“I am a big fan of decathlon as its always really good value and excellent quality. I buy a lot from the kids ranges but do find the sizing comes up very small so already need to go to the men's department for my 12yr old son, so I do wish the sizing came up bigger and went to age 16. I also use the website but do however find the it frustrating to navigate.”

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Posted 11 years ago

“Always seem to have a good customer experience with Decathlon. Recently I had to return some ski gear which didn't fit my daughter, which was no problem at all. At the same time I was trying to trace the last pair of a certain type and size of ski. A few calls and different stores organised for the shipment of these skis to my local store for collection. Great service! Thanks. Stuart”

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Posted 11 years ago

“Fantastic range and great quality products. Any problems and they will refund/replace. Brilliant store. More people should trust this brand!”

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Posted 11 years ago

“Fantastic, great product, highly recommend”

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Posted 11 years ago

“I discovered after placing my order that I had an incorrect size for one of my items. I emailed immediately to rectify this & I was emailed back in return with confirmation that my change had been made. All of the products arrived as ordered & on time.”

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Posted 11 years ago

“Absolute perfect! I had already once, I used it for 5 years. But I used a lot, so now it was time to get a new pair! I love it!”

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Posted 11 years ago

“Super prices, dleivery speed and items. Highly recommend.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews