Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tricky to score this one... loved the products I bought but seriously annoying, timewasting experience trying to buy them online... apparently not possible to order on an Apple device (without downloading an App which is how I eventually managed) nor in deperation can you order by ringing up and placing order on the phone... I very much got the impression that you didn't really care if I ordered anyting ot not!”

Helpful Report

Posted 11 years ago

“The suunto watch arrived on time, £30 cheaper than anywhere else, and completely hassle free. Will definitely use decathlon again. First class service”

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Posted 11 years ago

“A lovely team and fantastic quality..the alur 700 is a dream come true!”

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Posted 11 years ago

“Bought bicycles in Edinburgh outlet. The bikes are good but the set up and subsequent service of the bikes was really terrible. Brakes were badly set up, mudguard rubbed of the tire and gears were not adjusted correctly. If you buy bikes here make sure you can maintain them yourself.”

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Posted 11 years ago

“I'm did a few shopping i decathlon and always I was happy from items and customer This is my favourite shop”

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Posted 11 years ago

“Amazing product”

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Posted 11 years ago

“I have done 150 miles on the BTWIN 500 Road Bike and I can safely say, "it's a joy to ride". The Equinox tyres has very good grip in both dry or wet conditions and up to now i have not had a puncture. This is a bike that i would highly recommend and when coupled with the first class service I received at the Bolton store both the bike and the service is a best buy!”

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Posted 11 years ago

“Excellent service, quick to order online, notified of when goods are to be collected. Friendly and approachable staff.”

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Posted 11 years ago

“I am so very please with Marino Wool base layer. The dispatch was quick, the fit is perfect, the item is as described and the price was exceptional. I would highly recommend Decathalon for sporting goods.”

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Posted 11 years ago

“Great shop, good offers, quick service and great customer service should you need to get anything changed/added or altered”

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Posted 11 years ago

“Decathalon were fine but the delivery service was terrible in the fact that they stuck stickers intentionally all over the fragile sticker handle with care. So it couldn't be seen. So box was battered with tools rattling inside box on new bike causing damage.”

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Posted 11 years ago

“Decathlon offers a very good quality products for a decent price. just to mention a trail kalenji vest I bought for 25£ which is a bargain. I has all that is needed and the first impression was that it is similar to the pricy ones from salomon or ultiate direction. Just keep your pries on a decent level and you will be successful. Runners are very sensitive o keep it in mind”

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Posted 11 years ago

“Excellent value - bought our family ski stuff - quick delivery.”

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Posted 11 years ago

“I bought a set of golf clubs, only to be sent a single club, which had to be returned, this issues then went back and forwards and I had to make several telephone calls to get updates on what was happening with my order, eventually it to so long to get resolved they ran out of stock and therefore I never received my clubs, really poor service!!”

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Posted 11 years ago

“Great product, great, efficient and fast service. Very happy.”

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Posted 11 years ago

“Easy website very impressed with ordering I picked up in store no problems would definitely use again”

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Posted 11 years ago

“Great choice of bikes, excellent delivery. Overall a very good experience. I would definitely use Decathlon again and recommend them to others.”

Helpful Report

Posted 11 years ago

“Quick delivery. Good product. Only one comment is that it would be good that all deliveries are free, with no minimum spend (or maybe £20/£30). There is not a lot of decathlon shops in the UK (closest it one hour journey for me), I would buy a lot more if I had free delivery. Thanks”

Helpful Report

Posted 11 years ago

“Great branded product at great price delivered quickly”

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Posted 11 years ago

“Great price and reasonable delivery, very happy and will use again.”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews