Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products at a great price with excellent delivery service.”

Helpful Report

Posted 11 years ago

“Good retailers exceptional work shop for all my cycling needs. Thanks you”

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Posted 11 years ago

“I bought a waterproof coat for my son. I am very happy with it. The size was perfect and the price on sale was unbeatable for a good quality. Bought in January so far still in a good state and yellow color means I never lose him in the playground as I pick up my two other sons!!! Parcel arrived in due course. Quick easy and good quality perchase. Will use again.”

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Posted 11 years ago

“Good value for money. Staff are excellent.”

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Posted 11 years ago

“Decathlon make some great hiking gear.Their Merino Wool base layers are exceptional value.They lag behind in Softshells and Mid layers where the range is limited and the cut and sizing is for very tall and slim men. They need to produce more gear sized for the regular fit man!”

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Posted 11 years ago

“As online shops go I have only two observations : 1) get more stock ie duck decoys and 2) respond to the email requests acknowledging when goods come in stock that you will make contact. The goods i have ordered have been off abetter quality than anything else similar, better value for money and very described. Get the above points correct and you will get more of my business.”

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Posted 11 years ago

“Excellent site and service, received the products really quickly would use the site again”

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Posted 11 years ago

“I regularly recommend Decathlon for people who are interested in cycling or camping equipment because I believe their product to be of good quality and uninflated prices. Their Triban series are possibly the best entry-level road bikes on the market (at the £300-ish price mark), and for the money their helmets are impeccable for under £30, with construction and comfort rivalling £60+ helmets of leading brands.”

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Posted 11 years ago

“Bought bike on recommendation of cycling weekly. Great bike but! Had to chase my order to get it delivered as it was 'stuck, in the warehouse'. When it arrived courier was fab - box un damaged but left hand bracke / shifter cable bent back requiring fixing, front dérailleur so badly set the chain rattled on it in all gears, most wire cables slack and or with cinks in. Very disappointing set up. Working through rest of issues before sending into Decathlon Great bike, slow delivery, dreadful bike build / set up”

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Posted 11 years ago

“Purchase and delivery was good. Needs a rider size chart for frames. Also bike cable on the btwin caught on the gear mechanism. Had to sort this out ourselves.”

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Posted 11 years ago

“My partner and I were frequent visitors at the Croydon branch in the run-up to a February skiing holiday. Not only were we impressed with the range of merchandise on offer but we both couldn't fail to notice the extremely helpful and friendly staff - how refreshing! We also used the click & collect service and found this to be very efficient. We were also impressed with the layout and cleanliness of the general store and toilets! We are definitely Decathlon fans.”

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Posted 11 years ago

“Excellent communication. Prompt delivery. Specifically used as they are agents for Solognac products which are exceptional value.”

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Posted 11 years ago

“At times, some of the entries I viewed could have benefited from some additional description or detail. When looking for trousers, some of those displayed failed to describe the length, so it would seem you buy on a pot luck method, hoping they'll fit. Overall, the website is generally easy to use with drop downs clear and concise.”

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Posted 11 years ago

“Great value for money as purchased items in the sale, sizes come up small!”

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Posted 11 years ago

“DELIGHTED WITH SERVICE...AND GOT THE TENT I WANTED?”

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Posted 11 years ago

“Quick response on emails. The solution was very customer friendly answer (repair was possible at a local bicycle shop) and the money (for the repair) was transferred quite fast. Additionally, the discussed things in the telephone conversation were confirmed by a short email. Latter was very useful by referring to it in later communications. Thanks for the good service.”

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Posted 11 years ago

“Prompt delivery, great quality products sold at reasonable price.”

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Posted 11 years ago

“Fast delivery, item well packaged, product purchased was easybreath snorkle mask which was fantastic, highly recommend. Would use again.”

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Posted 11 years ago

“Great service and very comfortable”

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Posted 11 years ago

“Products came fast. All as described... have now been skiing and used the products and happy with them so no probs at all - good value for money.”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews