Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the website is very clear but sometime the webpage of the store is sometime no comleted...?? CH DUCLOs”

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Posted 11 years ago

“Cheap, good quality and timely.”

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Posted 11 years ago

“Very helpful service. Excellent selection of products.”

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Posted 11 years ago

“Could I say how very impressed I am at the level of customer support. I had issues with an 8 month old B'twin Triban 3, having had conversations with support team and in store they were more than happy to assist. The outcome is I got the bike part exchanged and paid extra for new Alur 700. So happy, would recommend anyone to use Decathlon/B'twin. Despite there being a problem with my old bike, the overall quality of B'twin (as most people should know by now) is phenomenal. Again i can't emphasize how good the customer support / products are. Try them out for yourself and see what the hype is about..... you wont regret”

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Posted 11 years ago

“Goods of a great quality, excellent customers service, order received quickly. Thank you :)”

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Posted 11 years ago

“Products arrived on time, were well packaged and complete.”

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Posted 11 years ago

“Decathlon is great, except for the changing rooms in Sheffield which are terrible.”

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Posted 11 years ago

“Bought 3 mountain bikes and a lot of accessories from Decathlon. Superb service and communication. I would definitely recommend Decathlon without any hesitation.”

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Posted 11 years ago

“Excellent store friendly staff. Great to order online to and quick drlivery”

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Posted 11 years ago

“i bought 2 jackets from decathlon,and they are a great fit,and very well made.i will be buying all my outdoor gear from them in the future.”

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Posted 11 years ago

“Good accurate description of the item I bought and prompt delivery. Reasonable prices too.”

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Posted 11 years ago

“On line shopping was easy at Decathlon and no problems were encountered.”

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Posted 11 years ago

“Decathlon always has everything we need. We are so many sports and decathlon always has what we need for all. We adventurer with our 1 year inc. sports as kayaking, skiing, climbing, mountaineering and decathlon has kitted out our son perfectly for all adventures. Great place to buy for little kids. Great value. Just a little pricey for postage. A company that size you'd expect to do free delivery. But overall a great shop.”

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Posted 11 years ago

“I ordered some cycling shoes to be delivered to my local store. Which is exactly what happened unfortunately these ones we not required. I was not refunded so I just sent an email asking for this matter to be looked into, couldn't believe that I was sent an email from a very helpful customer services agent who called the local store and found that the store had not sent the shoes back to the warehouse. Within an hour I had an email to confirm that a refund had been applied. The matter was resolved I am extremely pleased with the outcome. A refreshing change that the company is so efficient and fast with there results.”

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Posted 11 years ago

“Honestly better then Expected, and I was expecting exactly what is said in description. it's good when you receive even more then you have expected.”

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Posted 11 years ago

“Decathlon provides me with all the goods and products needed in order to be successful in what ever spot I do. The quality of products are also really good value!”

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Posted 11 years ago

“No charges for store deliveries, took a little time for it to be ready for collection but I had bought a few things together in the same order. Items in good condition and as described. Friendly staff when I went to pick it up. I'd definitely use this service again.”

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Posted 11 years ago

“I have used the on line service on two occasions to shop in the sales. I have found the experience very convenient and efficient.”

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Posted 11 years ago

“good service, good products right price only fly in the ointment is the size guides which are confusing should be UK sizes only”

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Posted 11 years ago

“The product was as described and I am very happy with it. It arrived ahead of the suggested arrival date which is always a bonus.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews