Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two pairs of shorts online when i received the package it was rollerblading equipment for a young child and adult. I rang up and told me i could have one of the pairs i ordered but the other was out of stock and i could choose what other pair i wanted. I then rang them back confirming this and they said it will be in the post. When i received the package there was only one pair of shorts in there and i had to ring them back again the guy i spoke to was not very helpful but confirmed the other pair would be in the post in the next 3 days and when it arrived it was exactly the same pair as i already got. So i gave up all for 2 pairs of shorts i would not recommend using the company again.”

Helpful Report

Posted 10 years ago

Dear Matthew, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“One of the most obtuse and obstructive checkout processes in the web today.”

Helpful Report

Posted 10 years ago

Dear John, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. We hope to see you soon for an even better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Good items.”

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Posted 10 years ago

“I am not sure whether my purchase or bike service I need to comment on! Anyway, I purchased cycle stuff around £50+ not expensive but good stuff, all fit perfect except one. Brought it back when I collected my bike (review that in a second) no problems, very professional, just exchange for another one, great stuff. Thanks. Now the bike, my Ultra AF 700 needed all cables change 2 x gear & 2 x brakes plus a new derailleur need to be put on. I supplied all the hardware, attended around 09:30 Sat. asked to come back at around 14:00, did that not ready, cables all over that bike, I said OK no problem, tomorrow morning (Sunday), arrived around 11:00, collected took it for a spin, smooth and functioned like a charm. Well done Decathlon, I know this was a hard task as these cables are inside the tube.”

Helpful Report

Posted 10 years ago

“THE WAY YOU TREAT ONLINE ORDER TO ME IS PERFECT ESPECIALLY WHEN IT COMES TO EXCHANGE OF ITEMS OR REFUND YOU DO THEM FAST.”

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Posted 10 years ago

“Great service great product very fast delivery”

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Posted 10 years ago

“Helpful staff”

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Posted 10 years ago

“The table tennis table was just what we wanted and has provided lots of fun, the delivery however was not do not expect to have anything as a surprise as they will also inform your child what they are delivering despite it being just before xmas and it obviously being a present one surprise present spoilt and decathlon didn't care when I informed them. Table tennis table excellent delivery poor.”

Helpful Report

Posted 10 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our delivery company as well as with the answer that you received form our Customer Loyalty Team and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Great staff...very helpful at the Croydon branch.”

Helpful Report

Posted 10 years ago

“Good quality kit at excellent prices. Fast delivery and no quibble returns.”

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Posted 10 years ago

“Item arrived on time and good quality”

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Posted 10 years ago

“First class items and the customer services is brilliant.”

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Posted 10 years ago

“I've been ordering online with decathlon for a while, it's always been spot on.”

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Posted 10 years ago

“Amazing customer service, great quality products”

Helpful Report

Posted 10 years ago

“I was wrong in the size, I asked clearly about one size bigger and they resent me the SAME size. I phoned complaining about this and they said me that they were run out of my product with no chance to have my correct size.”

Helpful Report

Posted 10 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our delivery and the service you received from us. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will pass your feedback to our Supply manager and it will be taken into consideration. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Waterproof trousers are a very good quality for the price. Very good service.”

Helpful Report

Posted 10 years ago

“Decathlon were the only retailer for the particular product I wanted. I hadn't used them before, but will certainly do so again. Great pricing, great service and good communications throughout the transaction. What's not to like?”

Helpful Report

Posted 10 years ago

“Fantastic to deal with Great prices and very fast postage. They are the first place I check now when I'm looking to buy sports gear.”

Helpful Report

Posted 10 years ago

“Purchased a pair of golf wellingtons before Christmas and they did not live up to expectations.After contacting them they quickly refunded me and gave me a little bonus of a few golf balls, I will definitely shop there again.”

Helpful Report

Posted 10 years ago

“Quick delivery, very satisfied with the service and product, got a good price as well.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews