Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The table tennis table was just what we wanted and has provided lots of fun, the delivery however was not do not expect to have anything as a surprise as they will also inform your child what they are delivering despite it being just before xmas and it obviously being a present one surprise present spoilt and decathlon didn't care when I informed them. Table tennis table excellent delivery poor.”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our delivery company as well as with the answer that you received form our Customer Loyalty Team and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Great staff...very helpful at the Croydon branch.”

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Posted 9 years ago

“Good quality kit at excellent prices. Fast delivery and no quibble returns.”

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Posted 9 years ago

“Item arrived on time and good quality”

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Posted 9 years ago

“First class items and the customer services is brilliant.”

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Posted 9 years ago

“I've been ordering online with decathlon for a while, it's always been spot on.”

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Posted 9 years ago

“Amazing customer service, great quality products”

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Posted 9 years ago

“I was wrong in the size, I asked clearly about one size bigger and they resent me the SAME size. I phoned complaining about this and they said me that they were run out of my product with no chance to have my correct size.”

Helpful Report

Posted 9 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our delivery and the service you received from us. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will pass your feedback to our Supply manager and it will be taken into consideration. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Waterproof trousers are a very good quality for the price. Very good service.”

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Posted 9 years ago

“Decathlon were the only retailer for the particular product I wanted. I hadn't used them before, but will certainly do so again. Great pricing, great service and good communications throughout the transaction. What's not to like?”

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Posted 9 years ago

“Fantastic to deal with Great prices and very fast postage. They are the first place I check now when I'm looking to buy sports gear.”

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Posted 9 years ago

“Purchased a pair of golf wellingtons before Christmas and they did not live up to expectations.After contacting them they quickly refunded me and gave me a little bonus of a few golf balls, I will definitely shop there again.”

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Posted 9 years ago

“Quick delivery, very satisfied with the service and product, got a good price as well.”

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Posted 9 years ago

“Always very well designed products. Efficient and friendly staff.”

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Posted 9 years ago

“It would be nice if they got my name correct!!!!”

Helpful Report

Posted 9 years ago

Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment and we sometimes do mistakes, this is why your opinion is important for us. If you could please contact our Customer Loyalty Team (please see link -->http://www.decathlon.co.uk/contact-us.html ) they will be able to update your account information and name will be correct. We hope to see you soon for an even better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Products purchased are exactly as described. Quality products for a reasonable price. Arrived within 2 days of on-line order and great free delivery.”

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Posted 9 years ago

“A Great Company! Brilliant for bikes and cycling clothing and accessories. Helpful and knowledgeable staff like Albin at Stockport. Super technical climbing clothing in the Simond range.”

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Posted 9 years ago

“The Domyos Comfort Mini Steeper recommended by the physiotherapist treating my wife for mobility problems proved to be unavailable in the store but an assistant ordered it for us using the "kiosk" facility in the store. The device was delivered the next day. It is well constructed and , as part of my wife's physiotherapy , has contributed to her improved mobility.”

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Posted 9 years ago

“All clothing bought from Decathlon are great quality at a great price. Very happy”

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Posted 9 years ago

“Bought swimming towelling robes for grandchildren. They have found them really useful. Have bought vouchers for family in France. After a bit if difficulty at French end working out how to use them they have worked well. Would like to be able to send them online, but haven't worked this out yet.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews