Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My online order for a long sleeved base layer top was efficiently delivered in good time for my January trip to Copenhagen. The top helped to keep me warm as we walked round the snow covered streets.”

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Posted 10 years ago

“My experience with Decathlon has been top quality. I ordered the wrong size initially so I returned the item and asked for a different size. Communication with Decathlon was always stress free and they were always very helpful. Decathlon happily and very quickly exchanged my item for a different size. I am more than happy with my item and of the customer service provided by Decathlon. ????”

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Posted 10 years ago

“I can't fault Decathlon, the products are fantastic, the prices are very competitive and the customer service is impeccable. I always check Decathlon for all of my sporting needs before any other sport related shops/website.”

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Posted 10 years ago

“I would say, overall service is good and products too of nice quality.”

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Posted 10 years ago

“Quality of goods received were hood and the delivery was quick happy overall”

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Posted 10 years ago

“Decathlon is a fantastic shop with quality products at very good prices. The staff are always very keen to assist and I rate their products highly. I have had one bad experience where on a last minute shop before a ski trip I managed to leave a bag with £50 worth of clothing at the store just before closing time. When I got home and realised the shop had shut and our flight was early the next morning. While I managed to contact the shop from holiday, they could not locate the bag, and I have spoken to several staff and managers since who were unable to help me. Unfortunately this was never returned to me. However, I can not fault individual staff members and will continue to shop at this store for as long as I can foresee!”

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Posted 10 years ago

“Excellent store with a good range of products at very competitive prices.”

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Posted 10 years ago

“Good quality tops, my daughter loved them”

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Posted 10 years ago

“Great starter set of inline skates bought easily and die a fair price. Couldn't be happier x”

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Posted 10 years ago

“The young woman at the Internet desk was particularly helpful and very pleasant”

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Posted 10 years ago

“Initially I was disappointed to receive an item that was clearly a return. It was packaged incorrectly and didn't have its instructions or guarantee and wished I had bought it from John Lewis like I was going to. However I was subsequently very impressed by the way Decathlon not only sorted out the issue but got another one for me to exchange it with. They did not even quibble it and I was very pleased with the professional manner in which it was all dealt with. A very happy customer as a result! Thank you.”

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Posted 10 years ago

“Store full of most items anyone would need for any activity. Good prices, fair quality.”

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Posted 10 years ago

“The only negative experience I have had is when items are marked on your web site as multi buy. on two occasions when this has happened it id not give me any details of the multi buy cost or quantities. Thanks”

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Posted 10 years ago

“I ordered goods online that arrived promptly and were of high quality. Very pleased with product. Even when I had to exchange for larger size it was done efficiently instore and second pair arrived within a couple of days. Staff in EDINBURGH store very helpful and pleasant.”

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Posted 10 years ago

“Ordered skiing jacket and pants for my son. They took a little longer to arrive than I would have expected but the packaging was good and the quality of the clothes great for the price.”

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Posted 10 years ago

“Ordered online (kids Archery set) and was despatched & delivered quickly. Would definately buy from them again.”

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Posted 10 years ago

“So quick! Great quality and sooooooo comfy. Also the returns procedure seems to be very efficient. Rather impressed!”

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Posted 10 years ago

“I ordered a bike which came late and was slightly damaged (the rear light was broken). I had various conversations with customer services and they were less than helpful. The light is still broken and there was no follow up from customer services. Very unhappy with the service that I received.”

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Posted 10 years ago

Dear Colin, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will pass your feedback to our National Sports manager for Cycling so that same issue would not happen again. We hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Great products at a fantastic price”

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Posted 10 years ago

“Excellent, fast service. Good value for money. Very pleased that you're available online in the UK.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews