Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent team & always ready to help.”

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Posted 9 years ago

“We have been buying our skiing clothing and equipment from Decathlon for some years now. With continued value for money and high quality products we intend to return. It's great to have a vast range of leisure and sports products under one roof”

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Posted 9 years ago

“Loved the items I bought and so reasonable! Perfect for my trip to Iceland.”

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Posted 9 years ago

“Great products.. This is our 2nd adult scooter.. Very good quality.. Great fun fir all the family now..”

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Posted 9 years ago

“Great prices and good quality, great for many sports, it's difficult to go there without buying something! Still fairly poor shelf space management though, there are often no prices marked on items or a different price comes up at the till, often sale prices online are not present in store. I shop there now by ordering online and collecting from store but still have a browser on occasion.”

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Posted 9 years ago

“Amazing customer service... both in store and over the phone.... good communication when waiting for order to arrive.”

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Posted 9 years ago

“item description is very poor”

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Posted 9 years ago

Hello. Thank you for having taken your time to send us your feedback. We have forwarded your comments to the correct department in order to review the product descriptions and make the relevant changes. We do apologies for all the inconveniences this may have caused you. Have a good day.

Posted 9 years ago

“Exactly as expected. Good website, prompt delivery.”

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Posted 9 years ago

“Excellent service and quality of all products delivered, would highly recommend to all.”

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Posted 9 years ago

“Full range of sports equipments cloths. One stop solution. Good value. The products are good enough for actual use. There are better of course but at a much higher price normally.”

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Posted 9 years ago

“The coat I bought is very nice and met all my needs. As I bought online I couldn't tell how long it will fit one me. I would recommend going in store as there's lots to choose from.”

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Posted 9 years ago

“I have been using Decathlon for a few years and I am always really pleased. I have had one mistake on one of my order once but it was resolved quickly and efficiently. Definitely a shop I visit regularly for all my sport purchases.”

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Posted 9 years ago

“I love the products, they're great quality for the price. Gateshead is always extremely busy, which does result in some queues, but the staff are so helpful, efficient, happy and friendly.”

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Posted 9 years ago

“Had to have walking shoes for a holiday in New Zealand they had to be comfortable. the whole process was quick and easy the staff in store were friendly and efficient”

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Posted 9 years ago

“Excellent service. I had to return one ski helmet to exchange for a larger size and it was a quick and easy process. I bought the helmets in the sale and they were excellent quality and price.”

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Posted 9 years ago

“Only very rarely do I have to go to another shop for sports clothing/equipment. I'm very happy with the range, and quality, of products available at Decathlon. My only gripe is that changing rooms are not very private. Surely a room with lockable door is more sensible than a curtain that doesn't go all the way to the floor? It puts me off trying on clothes there.”

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Posted 9 years ago

“I have spent around £1500 in the last 2 years on a couple of bikes, clothing & equipment from Decathlon. The staff are very friendly & helpful. The items are always excellent value.”

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Posted 9 years ago

“I ordered an item for my sons christmas present and the delivery was fast and the item was great value for money. Great service”

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Posted 9 years ago

“Very pleased with my purchase of bike lock.”

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Posted 9 years ago

“Really happy with the service that Decathlon provided, very good pricing, really happy with the quality of goods, speedy delivery, excellent customer service, will use again definitely.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews