Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to have walking shoes for a holiday in New Zealand they had to be comfortable. the whole process was quick and easy the staff in store were friendly and efficient”

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Posted 10 years ago

“Excellent service. I had to return one ski helmet to exchange for a larger size and it was a quick and easy process. I bought the helmets in the sale and they were excellent quality and price.”

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Posted 10 years ago

“Only very rarely do I have to go to another shop for sports clothing/equipment. I'm very happy with the range, and quality, of products available at Decathlon. My only gripe is that changing rooms are not very private. Surely a room with lockable door is more sensible than a curtain that doesn't go all the way to the floor? It puts me off trying on clothes there.”

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Posted 10 years ago

“I have spent around £1500 in the last 2 years on a couple of bikes, clothing & equipment from Decathlon. The staff are very friendly & helpful. The items are always excellent value.”

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Posted 10 years ago

“I ordered an item for my sons christmas present and the delivery was fast and the item was great value for money. Great service”

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Posted 10 years ago

“Very pleased with my purchase of bike lock.”

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Posted 10 years ago

“Really happy with the service that Decathlon provided, very good pricing, really happy with the quality of goods, speedy delivery, excellent customer service, will use again definitely.”

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Posted 10 years ago

“Great kit. Arrived on time and was exactly as described. Warm, dry, happy, skiing children.”

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Posted 10 years ago

“Great service!”

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Posted 10 years ago

“Quick postage, reasonable price and great range of products.”

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Posted 10 years ago

“If you want any sports equipment it's best to go to decathone. The quality is excellent and if you need to take anything back it's simple”

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Posted 10 years ago

“I ordered a children's bike seat and what I ended up receiving an avalanche survival kit. When I called to see what went wrong I was told I had to wait 3 weeks to receive the correct item, which was no use as Xmas was 2 weeks away. Had to cancel the order and go elsewhere.”

Helpful Report

Posted 10 years ago

Hello. Thank you for sending us your feedback, we really appreciate the time you have taken to send us your comments. We are really sorry to hear about your bad experience with us. Unfortunately the time of delivery will vary depending of the stock availability of the product but we understand that wait for an extra 3 weeks is too long especially during the Christmas period. We do apologies for all the inconvenience caused. We hope your future experiences with us will be more pleasant. Have a good day.

Posted 10 years ago

“FAB SHOP EVERYTHING UNDER ONE ROOF AN VERY GOOD QUALTITY, AND GOOD VALUE FOR MONEY - WOULD RECOMMEND TO ANYONE”

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Posted 10 years ago

“Delivery of my order was fast/prompt. I ordered on Friday evening online and received the goods on Monday morning. However, I am not in favour of the £3.99 delivery charge for orders under £70.00.”

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Posted 10 years ago

“The member of staff on the shop floor was very helpful and offered suggestions to help find a good pair of trail trainers. The girl on the till, looked like she didn't want to be there at all, and also the pricing was different on the displays compared to the price that came up on the till. Very confusing!!!”

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Posted 10 years ago

“Took a long long time for my package to arrive, especially when it states 2-3 days delivery”

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Posted 10 years ago

Hello. We are sorry to hear about the delay on your order. We appreciate the time you have taken to send us your feedback as it help us to improve our service. Hope your future experiences will be more pleasant. Have a good day.

Posted 10 years ago

“I am happy about the last service provided”

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Posted 10 years ago

“Great technical clothing and equipment for running and hiking at very reasonable prices. Sizing is a bit hit and miss and items are often out of stock very quickly and do not come back into stock. Otherwise a great store”

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Posted 10 years ago

“Great equipment, very competitively priced and fast delivery , all good. Many thanks”

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Posted 10 years ago

“Products are always good quality and a good price, the on-line service is quick and simple and the returns service is also very easy. The staff in-store are always helpful, I get all my fitness items from here.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews