Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2pair of ice skates for family before Xmas, delivered to store, on time, easy access and pick up. Happy with customer care, help and services”

Helpful Report

Posted 9 years ago

“I bought a camel back-pack in Dec/Jan however, I was subsequently given the exact back-pack as a xmas present. I went on your web site on numerous occasions in an attempt to return the one I purchased and was unable to access "my account". I could access all the other areas of the site but not the one to complete a return form. I am now stuck with an extra back-pack. I have bought from Decathlon on several occasions but will think twice if I cannot return an item if necessary!!”

Helpful Report

Posted 9 years ago

Hello Susan. Thank you for having taken your time to send us your comments. We are sorry to hear that you are experiencing problems when trying to log in your account. Please do not hesitate to contact our Customer Loyalty Team as they can assist you on the process on how to return/exchange the item. Have a good day

Posted 9 years ago

“Very satisfied with quick service”

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Posted 9 years ago

“After being sent from an inquiry desk to the till then to an order screen to place an order. order placed and queued at till where they could not find the order, back to the order point to place it again. Back to till where they could not find it again despite now having 2 emails to confirm the order had been placed. A long wait for the order to be retrieved and payment was made. With the exception of Josh no one else seemed to have any idea of how to deal with our query. i would also suggest there is a conversion chart displayed at the order screens to enable us to work out which of you European size we need. :(”

Helpful Report

Posted 9 years ago

Hello Jane. We are sorry to hear about your bad experience when trying to place an online order through the screens in store. We appreciate the time you have taken to send us your feedback as comments like yours help us to improve our services. We hope to see again in Decathlon soon and that your future experiences will be more pleasant. Have a good day.

Posted 9 years ago

“initial online response to my online order was unclear and there was a lengthy period of uncertainty when I did not know if they would fulfil my order.”

Helpful Report

Posted 9 years ago

Hello Simon. Thank you for having taken your time to send us your feedback. We appreciate your comments as it help us to improve our services and communication with our customers. We hope your future experiences with us will be more pleasant. Have a good day!

Posted 9 years ago

“I was at the Surrey Quay Decathlon to collect the order I placed online. The order collection is not well managed. I was there a few times. Sometimes, no one is present at the counter. There was one time I was waiting at the queue. The staff was chit-chatting with the customer before me. I understand it is customer service. But I am also a customer, waiting to be served and I don't have time to wait. I just think that click and collect should be fast and simple.”

Helpful Report

Posted 9 years ago

Hello! Thank you for having taken your time to send us your feedback. We appreciate your comments. Your review has been forwarded to the store as our aim is to improve our services and we really hope that relevant changes will be done soon. Have a great day!

Posted 9 years ago

“Always helpful staff. Somewhat limited stock at our branch but there's always Click and Collect! The loyalty bonus soon builds up”

Helpful Report

Posted 9 years ago

“Great product and speedy delivery”

Helpful Report

Posted 9 years ago

“Great products and very cheap prices. What more could you want? The deliveries are timely too. Everything I have purchased from Decathlon has represented excellent value for money and so I am more than happy.”

Helpful Report

Posted 9 years ago

“Excellent products at excellent prices with excellent service.”

Helpful Report

Posted 9 years ago

“very good service”

Helpful Report

Posted 9 years ago

“Great product range for the price and most staff are very helpful. Only issues I have is the terrible in store ordering system where you have to join decathlon wth an account ( which takes ages). You then keep getting e mails from them every time you buy something even just over the counter despite asking to be taken off the mail out list.”

Helpful Report

Posted 9 years ago

“quicker than expected delivery, items as described”

Helpful Report

Posted 9 years ago

“Good quality at low prices. Good selection of products.”

Helpful Report

Posted 9 years ago

“I've used the online service once and the wrong size garment was sent but was swapped in store without any problems. As for the oxford store it's self I've visited on both weekends and week days and have often thought that more staff are required just to keep the store tidy often some of the shelves just look untidy and disheveled, however I've not visited the store since last November so this may not be the case now”

Helpful Report

Posted 9 years ago

Hello. Thank you for having taken your time to send us your feedback. We are sorry to hear that you have been sent the wrong item but on the other hand we are glad to hear that you have received a good service in store. We appreciate your comments as it help us to improve. Have a nice day!

Posted 9 years ago

“Bought a pair of snow boots from Decathalon. They were brilliant. Kept my feet as warm as toast and they were not expensive.”

Helpful Report

Posted 9 years ago

“Always get good advice/ service at Surrey quays branch”

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Posted 9 years ago

“Excellent selection, good prices and also good quality. Been using their clothes for years in France, and continued here, would highly recommend for sports and for leisure too.”

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Posted 9 years ago

“Very good quality items and prompt delivery. Already recommended the site to a friend who was looking for skiing items. Will use again.”

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Posted 9 years ago

“Great experience ! Thanks !”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews