Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very well designed products. Efficient and friendly staff.”

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Posted 10 years ago

“It would be nice if they got my name correct!!!!”

Helpful Report

Posted 10 years ago

Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment and we sometimes do mistakes, this is why your opinion is important for us. If you could please contact our Customer Loyalty Team (please see link -->http://www.decathlon.co.uk/contact-us.html ) they will be able to update your account information and name will be correct. We hope to see you soon for an even better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Products purchased are exactly as described. Quality products for a reasonable price. Arrived within 2 days of on-line order and great free delivery.”

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Posted 10 years ago

“A Great Company! Brilliant for bikes and cycling clothing and accessories. Helpful and knowledgeable staff like Albin at Stockport. Super technical climbing clothing in the Simond range.”

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Posted 10 years ago

“The Domyos Comfort Mini Steeper recommended by the physiotherapist treating my wife for mobility problems proved to be unavailable in the store but an assistant ordered it for us using the "kiosk" facility in the store. The device was delivered the next day. It is well constructed and , as part of my wife's physiotherapy , has contributed to her improved mobility.”

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Posted 10 years ago

“All clothing bought from Decathlon are great quality at a great price. Very happy”

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Posted 10 years ago

“Bought swimming towelling robes for grandchildren. They have found them really useful. Have bought vouchers for family in France. After a bit if difficulty at French end working out how to use them they have worked well. Would like to be able to send them online, but haven't worked this out yet.”

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Posted 10 years ago

“The products are of very high quality! I still want to wait a few more months before giving the final opinion but thus far, I'm extremely pleased! Only thing though, is that the invoice did not arrived yet. If it is possible, I would like it to be checked. Thank you!”

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Posted 10 years ago

“Very quick delivery no fuss returns”

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Posted 10 years ago

“Hi. Sorry to vote "poor" but I placed an order and then got an email saying part of my order was soiled, did I want to cancel it? I replied no, please just send it anyway, but by then half of the order had been cancelled anyway and I got another email saying it had been cancelled. Then I got a text saying the rest of my order would be delivered on a certain day (Friday) and it wasn't delivered until the next Monday, so sorry, but overall on this occasion I didn't find the overall service good.”

Helpful Report

Posted 10 years ago

Dear Nicola, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and the service we provided to you. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I normally am very supportive of Decathlon and buy all my sporting goods from my local Sheffield store. I went on Saturday to but a new sleeping matt for a trip i was taking. I checked the stock levels before i visited and the website said that there was 8 in stock. I could not find the sleeping matt i wanted so i asked a member of staff, who informed me that they were in the back and were not available to buy until the following Monday. What a waste of a trip and a lost customer. If it was my business i would have sold me the matt that i wanted insead of turning away a customer to go to a competitor”

Helpful Report

Posted 10 years ago

Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are aware that our website is not perfect at the moment, this is why your opinion is important for us. We have passed your feedback to our IT department so that stock information would be updated and same issue would not happen. We hope to see you soon for an even better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I live on the other side of the Atlantic bur I wait for my holidays to buy all my sports gear at decathlon, best quality and lowest prices in the world.....”

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Posted 10 years ago

“Great service, My son loves his 'Kipsta Keepdry' so much have to buy him another ! Washes well, and dries really quickly. x”

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Posted 10 years ago

“Very good +++”

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Posted 10 years ago

“Excellant service always & very friendly & helpful staff. Thank you”

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Posted 10 years ago

“As always, easy to order, fast delivery, good quality items, easy returns. Only constructive criticism I have to make is that for a refund on PayPal I received 2 emails to inform me. 1 from yourselves, 1 from PayPal. On card refund, nothing. Only by phoning through did I find out that refund had been actioned. But won't stop me ordering again.”

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Posted 10 years ago

“Fast service, flexible policy - (allowed me to return goods and exchange for a different size)”

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Posted 10 years ago

“Well done guys brilliant new store”

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Posted 10 years ago

“Friendly helpful staff. Generally have what you need at a good price.”

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Posted 10 years ago

“I ordered 3 pairs the Karen hi running shoes for my son. They arrived promptly, well packaged and exactly as ordered. I will be using this supplier again.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews