Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really impressed by the great customer service received.”

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Posted 8 years ago

“Great selection of items and sensible pricing.”

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Posted 8 years ago

“The price you pay for all the sports wear is fantastic, and the quality is amazing. I couldn't believe the choice of sports equipment available too... every sport you could think of! Love this store!”

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Posted 8 years ago

“Good delivery location and convieniant times. Great products low prices”

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Posted 8 years ago

“Quick and easy very efficient service”

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Posted 8 years ago

“Helpful and trouble free return/replacement.”

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Posted 8 years ago

“Easy to use website. Good products good prices and quick delivery. Can't fault it.”

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Posted 8 years ago

“Quality gear for superb low prices. I buy everything from Decathlon.”

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Posted 8 years ago

“Very quick delivery of items”

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Posted 8 years ago

“Easy to order website, very quick delivery & refund when needed to change size.Order ready to collect within 2 days.Highly recommend as quality products.First used in Spain for diving equipment & same high level of service every time”

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Posted 8 years ago

“Fast easy service, quick delivery.”

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Posted 8 years ago

“Order in store on time and collection process very simple”

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Posted 8 years ago

“Product was exactly what I wanted . good quality and arrived on time”

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Posted 8 years ago

“Great products, great prices”

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Posted 8 years ago

“I bought a Thule 921 towbar cycle rack which was cheaper than all competitors, I chose the free delivery option as a couple of days would not make any difference, to my surprise it arrived the next day, brilliant.”

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Posted 8 years ago

“Able to return items ordered online to the shop after 28 day rule. Helpful staff who smile.”

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Posted 8 years ago

“Great service and experience!”

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Posted 8 years ago

“Quality cycling clothing at an affordable price”

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Posted 8 years ago

“Very efficient overall. The only problem was that the basketball stand we received had the top plastic cap damaged. I contacted your staff and they offered to replace the whole thing. I said that wasn't necessary as I thought I could find a replacement locally. Unfortunately I couldn't. Is it not possible to send me a replacement circular plastic capr the top of the main stand pole?”