Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value trousers, delivery in 3 days”

Helpful Report

Posted 9 years ago

“Items ordered online - arrived promptly. They have just about everything we need as a family to partake in all our various sports, and at good price”

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Posted 9 years ago

“The customer service really is second to none. I've been into most of the better known cycling shops/multi sport shops & Decathlon are way ahead. The quality of their own brand stuff is faultless & extremely good value.”

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Posted 9 years ago

“Good coat, good price and excellent service. I will be recommending you, thank you very much.”

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Posted 9 years ago

“Just bought short wellies from decathlon ... came super quick, fit perfect, robust, very happy.”

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Posted 9 years ago

“Jacket was too small. I telephoned Decathlon and a larger one was ordered very quickly. a free return address label was sent by email the same day. The larger jacket was delivered in two days. Very good service from Decathlon. I shall order from them again.”

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Posted 9 years ago

“The walking boots I bought are the most comfortable ever - no exaggeration here. I walk my dog every day & get new boots at least yearly. When these wear down I will definitely be back for more - they were a very good price too so I am very pleased.”

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Posted 9 years ago

“Good prices, good choice and staff in store super helpful”

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Posted 9 years ago

“Efficient service”

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Posted 9 years ago

“Best Price Best People. Friendly and professional service and always find what I'm looking for.”

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Posted 9 years ago

“Delivery was right on time as promised”

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Posted 9 years ago

“Unfortunately I am wanting a third Tribord Easy Breath mask in PINK which is out of stock. I do hope you have it before Christmas.”

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Posted 9 years ago

“My running light came within 3 days and was just what I needed to run safely in the dark.”

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Posted 9 years ago

“Easy service and always good customer care.”

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Posted 9 years ago

“Return was handled quickly and easily, excellent service!”

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Posted 9 years ago

“Items as described, good fit, fast delivery”

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Posted 9 years ago

“Ordered with delivery to shop as it's clean se to where my daughter works but 40 minute drive away for me. Received notification telling me I needed ID to pick up item. I called customer service who dealt swiftly and arranged that my daughter could pick up after all.”

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Posted 9 years ago

“The product I ordered was delivered within 24 hours!”

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Posted 9 years ago

“Quick service and good products.”

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Posted 9 years ago

“Excellent service, quality goods”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews