Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website and place an order - quick to arrive in store for collection and efficient at notifying me of this - excellent customer service in store when picked up - order correct and great quality products recieved”

Helpful Report

Posted 8 years ago

“Excellent choice of products online at good prices. Delivered promptly and well packaged. My friend tells me that the actual store (Stockport) is very good also and child friendly. My 4 year old (and his mum) was delighted to find some rock climbing shoes at a reasonable price so he can be like the rest of the family.”

Decathlon 5 star review on 19th October 2016

Helpful Report

Posted 8 years ago

“Great products well priced. Easy to order online. Easy to collect in store and to return if unsuitable.”

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Posted 8 years ago

“Great customer service and good value products”

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Posted 8 years ago

“My first order with Decathlon was great the site was easy to use and full of info for all items, my order came quickly but I found that the size of the items were very small they would fit a child of a few lesser years, so I returned all the items no problem, as I do not have a printer I was able to write a small note with all the info on for reason of return etc; and no problem they refunded my money. I will definetly shop with decathlon again but order a bigger children's size.”

Helpful Report

Posted 8 years ago

“The tribord full face dive masks work fantastically well, recommend for all those people who struggle with snorkel and goggle. Well worth the money. Great service and comms from Decathlon. Great prices too. It's a yes from me”

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Posted 8 years ago

“choice and price”

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Posted 8 years ago

“Quick and efficient service.”

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Posted 8 years ago

“:) :) :)”

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Posted 8 years ago

“Excellent product. Quick delivery. First class service.”

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Posted 8 years ago

“A winning combination of good-quality and low-cost products. Plus, I ordered the wrong size and returning the items was incredibly easy and a replacement was sent very quickly.”

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Posted 8 years ago

“I love the kipwarm breeches, this is my 3rd pair”

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Posted 8 years ago

“Everything arrived on time, very good communication with the courier and perfect items.”

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Posted 8 years ago

“Minimum work required to get my daughters bike up and running.”

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Posted 8 years ago

“reasonable quality at a good price”

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Posted 8 years ago

“Very easy to use website and amassing delivery at no extra cost. Very pleased with service.”

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Posted 8 years ago

“Good product/ Great Service/ fast Delivery”

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Posted 8 years ago

“Hi excellent service and quick delivery great product at reasonable price”

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Posted 8 years ago

“I have bought two suitcases and several sports items both in UK and in France. Everything has been of excellent quality. Thank you Decathlon!”

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Posted 8 years ago

“Price, delivery, item”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,525 reviews