Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong colour pumps and had to return them to shop.”

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Posted 10 years ago

“Customer Services should be reviewed. I had cause to phone on a Sunday and the person I spoke to had to serve customers whilst talking to me which I found appaling. Although she tried her best, all I got was about 5 interruptions and 'the computer says no'. Its just not good enough. She didn't have time to think about my query and appeared to have limited authority.”

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Posted 10 years ago

“The online registration process was a bit complicated and I ended up phoning Customer Services to help me through it - that side of things could definitely be improved. However, once my order went in everything was very smooth and worked perfectly. My order arrived quickly and was well-packaged.”

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Posted 10 years ago

“From 2products that I ordered, I only received one. I made a request for re-send, but i did not receive anything.”

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Posted 10 years ago

“If an item is not in stock, it should not be shown for sale online. I have ordered three items in the past, told the family that I have ordered, only to disappoint them and say not getting the items as I subsequently get an e-mail stating that item is now not available.”

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Posted 10 years ago

“I ordered a pair of thermal cycle bib trousers and received a fleece Returnd item and had to chase refund as it had not been processed two weeks after return”

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Posted 10 years ago

“i ordered swim shorts for my son and the designs and colours were fantastic and a good price unfortunately the waist was a draw string and not elasticated and therefore they had to be returned. great shame”

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Posted 10 years ago

“I like decathlon but there are a few things that let you down. One is the lack of clear pricing in store, but another is your website. For such a large retailer I find the website poor, and in fact you have missed out on me making a number of purchases because I simply got fed up with the website. If you are looking for one specific item its fine, but general browsing is a pain. Recently I added a lot of sale items to my basket but was told SOMETHING was out of stock when I went to pay. I wasn't told the specific item and had to start taking items out one at a time until I was allowed to proceed - this was a complete joke. It was a huge waste of my time and meant I bought a lot less from you than I had been planning (I didn't add anything back into basket). For info I'm using an old android tablet, maybe it would better on a computer I don't know.”

Helpful Report

Posted 10 years ago

“The only drawback was finding a contact when I wanted to postpone and then cancel an order. The concept of postponing collection of an online order from a Decathlon shop obviously hadn't been seen as an issue that needed addressing in FAQs.”

Helpful Report

Posted 10 years ago

“Buying on line with Decathlon is a joke... far too expensive ... far too long for delivery to my nearest branch.”

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Posted 10 years ago

“value for money products but can take time to come in to store when ordered”

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Posted 10 years ago

“I don't like your sorry is specially for the post because we have to pay lots of money in the post and order is too much cheaper and the post is too much and that's why I don't like I'd like that either so he's example Emma's on and Eva thank you poor.”

Helpful Report

Posted 10 years ago

“I brought 3 or 4 types of I.D with me but nobody asked for them. Anybody could have picked up my parcel. The girl on the desk just spoke once to me and hang on and that was the extent of the conversation.”

Helpful Report

Posted 10 years ago

“I have ordered a pair of shoes. It was totally unmatched with the description provided. i try to get refund but they sent a replacement which is sam as i have gotten the previous one......Awful and utterly disgusting. ....”

Helpful Report

Posted 10 years ago

“Ordered some trainers but very disappointed that the size was alot smaller than the usual uk sizing. Can not understand why such a difference. Had to order the next size up and everything ok now.”

Helpful Report

Posted 10 years ago

“Staff are pleasant polite and efficient. Difficult to find fault with staff”

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Posted 10 years ago

“I found the trouser sizes slim fit. Perhaps more could be said on sizing/style.”

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Posted 10 years ago

“I placed my order on-line, which indicated items were 'in stock' and was given an approximate delivery date, all good so far. Four days later on the the day before items were due to arrive I received an email to say part of the order wasn't available and asked if I would like to select another item to replace, or receive a refund. How a Company take accept an accept an order then say they can't fulfil it is beyond my comprehension. I definitely would not order again from Decathlon again.”

Helpful Report

Posted 10 years ago

“I'm a huge fan of Decathlon, great products that have proven to be very durable and great value. I'm only rating a good though because of online ordering issues. My last package finally turned up way past the estimated delivery date. I put the blame on the very expensive courier. The tracking on Decathlon said it had been delivered but the courier said it hadn't and as mentioned they were 4 days late to deliver (beyond the estimate) and no sign of apology - I don't get this from Amazon.”

Helpful Report

Posted 10 years ago

“Sent the wrong colour product and then ignored the main points in my email to provide an out of the manual, standard, customer service response.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews