Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products, just a shame you don't deliver to home now and we have to collect from a nominated store.”

Helpful Report

Posted 10 years ago

“Bought these for boat fishing for pike.They are far warmer and far better made than the tripe that you buy from angling shops. I would like to give them a season in a pike boat before I comment on how water proof they are.Mind you it's looking good so far as the material repels water (unlike sundridge et al that just soaks it up).”

Helpful Report

Posted 10 years ago

“DECATHLON IS A GREAT STORE. THE STAFF ARE VERY FRIENDLY AND HELPFUL. THERE IS A VARIED RANGE OF PRODUCTS, OF SUBSTANTIAL QUALITY, AND VERY GOOD VALUE FOR MONEY. HOWEVER, THE STRUCTURE OF THE DELIVERIES IS POOR AND NEEDS TO BE ADDRESSED.”

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Posted 10 years ago

“Purchasing experience easy. Delivery ok but not super quick (I didn't choose an express service). Returns dealt with without quibble. Would use again.”

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Posted 10 years ago

“Always very satisfied with the quality and range of products from Decathlon, but the one issue I have is that the ordered goods take a long time to be delivered compared to other sites I order from.”

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Posted 10 years ago

“Ordered product - received promptly and well packaged”

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Posted 10 years ago

“very good customer service.”

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Posted 10 years ago

“The first jacket had to be returned as the sizing came up very small but the replacement was perfect. the returns system was quick and simple.”

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Posted 10 years ago

“The store I have used in the past has been closed, Glasgow Fort. Due to the distance to travel and costs involved I will be using more local suppliers in future for much of my sports supplies”

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Posted 10 years ago

“I had to defferent orders, from the same day, unfortunetly I did not recived non of them:((I spend nearly whole day on phone to tried find them, unfortunetly without any reusolt.”

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Posted 10 years ago

“Your rewards points system is not visible enough and I found when challenged that points I was owed were not put on my account as advised most annoyed”

Helpful Report

Posted 10 years ago

“I received an email on the 27th January to say my "parcel has been delivered to my local store at 11.06 today"....and it was "ready for collection" .... followed by "please collect by the 26th January" (yes, I'll get my time machine ready) Which would've been amusing if I hadn't received an email saying that decathlon had received my return and they'd refunded the money. So, no, not happy. I never got what I wanted. I emailed them and they sent a generic reply "Unfortunately, there has been a mistake. Sorry for the inconvenience. Have a nice day!" NOT the way to do business. fools.”

Helpful Report

Posted 10 years ago

“Unfortunately the item sent to me was not what I had ordered. I sent it back and re ordered and again the wrong item was delivered. I returned this item and opted for a refund. I will not be using Decathlon again in the future.”

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Posted 10 years ago

“Good service no problems with refunds good value on camping gear and outdoor gear”

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Posted 10 years ago

“Good website and quick delivery to store only issue I had is that I have ordered things online and then it has had to be cancelled due to no stock despite saying it was.in stock at the time.”

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Posted 10 years ago

“Product are fine, no customer services or contact details easily available is beyond a joke…!!!”

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Posted 10 years ago

“Unfortunately my original order got lost in the system so I had to reorder. However the staff were very courteous. When I got the product it was not what I had expected based on the online description.”

Helpful Report

Posted 10 years ago

“The Sheffield store doesn't carry all the lines Decathlon sell ..needs to be a bigger store with a bigger car park. The shelves and racks are always messy. nothing in its right place. Last time I shopped there I picked up some cycling gloves next to a sign that said £4.99. When I got home I found they had cost me £11.99 !!! Wanted to buy some bike lights you had lots of choice but only 2 types on the shelf. I had the same issue with cycling computers.. I bought both items else where. If it wasn't for the great prices I wouldn't bother going.”

Helpful Report

Posted 10 years ago

“I use Decathlon in both Spain and here in England.I must say that the spanish shop just outside Valencia out shines the one near here ( Dudley ). The last time I went into the one in Dudley about three to four weeks ago it looked like a bomb had gone off , clothes ect all over the floor. Talking to other shoppers its does seem that you not catering for the runners in the community any longer, you did not have a lot to offer.Pitty as the running gear that I have purchased is very good and at the right price.The staff you have working in the shop are very good and helpfull and they did apologise for the state of the shop and lack of stock. If you are stopping the running gear please say, as it would save me over an hours drive coming over only to be disapointed when I got there.”

Helpful Report

Posted 10 years ago

“I had to make trips to the store and then wait for 5 days, to exchange my goods as my size was not in store. The idea of ordering online was to avoid making a trip to the store... but I ended up having to make two . So going forward I will just have to find the time to get to the store rather than ordering online. I live and work in the NG5 area of Nottingham so not the easiest trip two make during work hours or week days . Store location is NG16 2RP”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews