Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered something online you took the money from my account but i never received my stuff!!!! This is disapointing!”

Helpful Report

Posted 10 years ago

Hello Katerina! Thank you for having taking your time to leave us your comment. We would like to inform you that Click & Collect order it's ready for collection since the 16th of February in your Warrington store. Have a great day!

Posted 10 years ago

“DELIVERY TOOK A LONG TIME AND AFTER SOME ITEMS WERE SENT BACK STILL AWAITING REFUND. VERY POOR EXPERIENCE.”

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Posted 10 years ago

Hello Isabelle! Thank you for having taking your time to send us your feedback. We are really sorry to hear about your bad experience when buying online with us. We really hope you won't have any more problems in the future. We do apologies for all the inconvenience caused. Have a nice Tuesday!

Posted 10 years ago

“very happy with the product.”

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Posted 10 years ago

Hello Maurizio! Thank you for your nice feedback! We are really glad to know that you are satisfied with one of our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a great day!

Posted 10 years ago

“I needed to return some items no pre-paid postage to return cost nearly £13.00 to return them which is a lot of money. Won't order online again due to this fact. Very disappointed”

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Posted 10 years ago

“good quality clothing for a fair price”

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Posted 10 years ago

“I do not drive so the only photo id I have is my passport, seemed a bit excessive for an inexpensive order.”

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Posted 10 years ago

“I recently received an e-mail from you asking to confirm my date of birth as you were going to send me a gift for my birthday. My birthday was 19th Feb. I chased this up on 28 February and received an acknowlegment stating my query had been forwarded to the loyalty card manager but I have heard nothing since. Online ordering is good but I do get rather bombarded with e-mails. Most e-mails are useless to me as 1) I don't live anywhere near a Decathlon (unless you decide to open one in Newcastle in the near future) and 2) you target all sports in your communications rather than tailor them to people. My card details should tell you what my buying habits and therefore activities are. It's rare I actually get to a shop due to the travelling distance involved.”

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Posted 10 years ago

“I have only used for one week so far but it was a good board. Did what I wanted and I have no complaints. I'm not an expert so I can't critique it too much, by I would recommend getting a wax put in it before use as mine either didn't have one or I wasnt a good one as it was sluggish to say te least, but after a wax it was great. I would definitely recommend.”

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Posted 10 years ago

“Good clothing and equipment at very good prices (especially their own brand stuff)”

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Posted 10 years ago

“Good VFM products”

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Posted 10 years ago

“Excellent product the delivery was rubbish”

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Posted 10 years ago

“Website was a bit "sticky" but got there in the end, quick delivery and a great item”

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Posted 10 years ago

“Having purchased 2 Triboard Easybreath unite I was pleasantly surprised by the prompt service I received from Decathlon”

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Posted 10 years ago

“Good range of products, best to visit store to try before you buy and what for sale items of your choice bargain!”

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Posted 10 years ago

“Very good value for money, and usually a bargain to be had”

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Posted 10 years ago

“Great amount of different sports goods, and although they are great quality and amazing value the main problem is the state of the store been using Belfast since it opened and can say in last 12 months it's gone downhill rapidly. Stock on wrong shelves, incorrectly labelled with price and staff who don't seem to bothered Other main issue is the self service tills that don't work properly and ends up taking three times longer than if person was manning it.”

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Posted 10 years ago

“good service”

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Posted 10 years ago

“I like the quality of the products - it's value for money and I also loke being given two options regarding the delivery companies used which includes Royal Mail. The only thing is the a little too much time that it takes for the items to be dispatched-although once dispatched the recorded delivery is fast.”

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Posted 10 years ago

“I have used the website to order various things and have never been disappointed with any of my purchases. All have been very reasonably priced and have been delivered prompt and without damage. I would definitely recomend .”

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Posted 10 years ago

“Good service. Good product.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews