Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon sells quite reasonably priced items, but doesn't always have what you want in stock. Click & collect is a good option to ensure your item is in stock, but staff are slow to serve you, so be prepared to wait 15 minutes to be served.”

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Posted 10 years ago

“Quick and effiecient”

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Posted 10 years ago

“Good store, very helpful staff. Could be improved by having more basic exercise equipment, different types of skipping ropes. Also as there is a boxing club near you, making your range of boxing martial arts equipment larger.”

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Posted 10 years ago

“The new 2 sec tents are good (and possibly even better however the clips rather confuse the opening process.”

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Posted 10 years ago

“Don't like that returns have to be taken to a store, I now have a wetsuit that is no use & I cant return”

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Posted 10 years ago

“Love the products but the delivery time is a bit long.”

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Posted 10 years ago

“Despite a hiccup at the start of delivery, I am overall impressed by this bike. I have covered over 200 miles on it now and really enjoy it. A couple of downsides however: 1). The seat is beyond uncomfortable 2). Hears don't always engage 3). Tires wear very quickly. I am no expect hardcore biker but this bike is a really good beginner bike. Pros definitely outway the cons!”

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Posted 10 years ago

“A little slow at despatching items, takes about a week before they commit to sending the items. Also a bit slow at exchanging items I had to chase up the company to find my returned items before they sent the exchange item back out. They did do this very fast upon my chase though. Customer service response was quick. Products seem of a good quality though.”

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Posted 10 years ago

“everything fine apart from losing our order - promptly resolved tho. Female staff on tills at Giltbrook are miserable cows and need training in customer service.”

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Posted 10 years ago

“The click and collect service was really easy although purchasing the dive mask online proved to be more difficult. There seemed to be technical issues with the website with it failing to recognize my user account details which therefore blocked the purchase transaction.”

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Posted 10 years ago

“Bought 10 quickdraws for just under 100 euros. The price is competitive but definitely not cheapest you can find for same product of equal quality. Even Montura alpstation is marginally cheaper. Crazy. I think if you buy two sets of five like I did you should get a small discount. On the quality, nothing to say, I have had some of these for over 5 years and they are fine.”

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Posted 10 years ago

“Online experience good , Instore disappointing poorly laid out not much of a range of product.”

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Posted 10 years ago

Hello Nigel I am sorry that you had not had a good experience when purchasing items at the store. We appreciate your feedback which we will pass on so we can improve our services. We are happy to hear that you had a good experience online. Have a nice day.

Posted 10 years ago

“Great prices and discounts love the equestrian department. The staff on the other hand are rude and have no social or customer service skills and shouldn't be dealing with the public.”

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Posted 10 years ago

“Love Decatholn products, online sale to be improved... 1- return to any store 2 - since uk store network not developed Free shipping should be provided.”

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Posted 10 years ago

“Love Decatholn products, online sale to be improved... 1- return to any store 2 - since uk store network not developed Free shipping should be provided.”

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Posted 10 years ago

“The collection of the bike didn't start too well but once I advised staff what I needed from them things went really well and my bike is just beautiful and such a joy to cycle. Love it.”

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Posted 10 years ago

“Easy to buy on line, easy to shop - great bike... but oh what a nightmare getting the delivery.... much faffing and wasting of my time.. 8-(”

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Posted 10 years ago

“I was pleased with the 2 items I purchase as birthday presents for my grandchildren”

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Posted 10 years ago

“all usually very good, the staff are generally excellent and very helpful but not enough of them at busy times. Have given up shopping a few times when it's been too busy to talk to the staff”

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Posted 10 years ago

“Service was good although there was a bit of a wait. Happy with purchase.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews