Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Tarp is an excellent piece of kit. However all efforts to get spare poles (recommended by Decathlon) failed miserably despite phone calls, internet messages, etc - hopeless. Still waiting for a call back after about a month!”

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Posted 10 years ago

“Good value products and impressive range. Sports nutrition products are good value and taste good too. The bike I bought for me son last year is a firm favourite and has been a very good buy.”

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Posted 10 years ago

“Good and quick service for pay and collect system. Nice and easy”

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Posted 10 years ago

“Repeat order of some Kipsta kneepads - arrived when they said they would and were the correct item, so no worries.”

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Posted 10 years ago

“Overall good service but on line purchase seems to be troublesome at times”

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Posted 10 years ago

“they are fine for regular kit but not much any more use for extreme kit.”

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Posted 10 years ago

“Ordering is good, but the way to sort products from categories is not ideal. Sometimes, products are not appearing, or appearing in the wrong place (for a example a £10 products will appear between products for £20 and £30 even though it is sorted by prices ascending).”

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Posted 10 years ago

“Service was good although there was a bit of a wait. Happy with purchase.”

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Posted 10 years ago

“Goods arrived quicker than I expected, and I'm very satisfied with quality and fit.”

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Posted 10 years ago

“Very quick dispatching, nice price... maybe the package and sending price was a bit high (£3) for a small item...”

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Posted 10 years ago

“Good services and very fast shipping will order again”

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Posted 10 years ago

“I love buying online but when something does not fit you, you should be able to return the items for FREE.”

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Posted 10 years ago

“Product as described (but their size is a touch generous so go a little smaller for the best fit). Good products at good price. Quickly sent.”

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Posted 10 years ago

“Good service with excellent store layout but it's let down with the faff and the long wait at the checkout.”

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Posted 10 years ago

“Great shop with an outstanding selection.”

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Posted 10 years ago

“Decathlon's price was the best, delivery was fairly prompt and the packaging was more than enough to protect the item (a £100 head torch). There's also something about the brand that reminds me of being on holiday in Europe; which simply makes me like it!”

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Posted 10 years ago

“very helpful and competitive prices”

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Posted 10 years ago

“Old fashioned payment verification, but fast shipping and good product description.”

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Posted 10 years ago

“Good quality product, arrived on time. Staff on the phone were helpful when I needed information.”

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Posted 10 years ago

“I ordered a btwin 720 on January 27th with est delivery on 3rd of Feb in order to take it on a training camp in tenerife. By 3rd of Feb nothing had arrived though so I called up and apparently decathlon had tried to deliver it by royal mail, who don't actually do deliveries that big so it was sitting somewhere. Your customer service were very helpful in organising a nee delivery, I can't fault them. But the bike was still delivered too late on the 6th of Feb, ten days after I ordered it. It's just odd that a superstore who deal primarily in bikes would make the error of trying to send one with a company who don't take them. Great customer service, terrible delivery. Thanks”

Helpful Report

Posted 10 years ago

Dear Alexander, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We are really glad to know that you were satisfied with our Customer Loyalty team. We hope to see you soon for a better experience at Decathlon! Please accept our apology for the inconvenience caused with the delivery and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews