Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality is great for the price. My only criticism is on their confusing sizing (some items are marked up as "EU" size, some aren't specified) - this means that sometimes a Medium is actually a UK Large etc.”

Helpful Report

Posted 10 years ago

“Once you find out what your size according to Decathlon is, it becomes easier. They offer a very good value for money products. The shipping is fast and precise, return policy could be improved so that we don't have to pay if the product is too big/small.”

Helpful Report

Posted 10 years ago

“The quality of most products has been very good however returns are expensive so I have tended to keep items that do not fit rather than have the expense of returning items.”

Helpful Report

Posted 10 years ago

“Ordered online to pick up instore and waited patiently for my email for collection . No email confirming to pick up from store but the ticks on my online account where saying it was instore . I went to my local store where they looked it up and said they hadnt recieved the order but my account was saying they had .they then had to refund my card which took weeks to be replaced and I had to buy instore .Definatley will not buy online again it was a waste of my time !! .”

Helpful Report

Posted 10 years ago

“Every sport catered for. Fast delivery service”

Helpful Report

Posted 10 years ago

“The helmet was the wrong size.”

Helpful Report

Posted 10 years ago

“I bought GREY color jacket and was sent BROWN color”

Helpful Report

Posted 10 years ago

“I generally found the equipment I was after, however I do have a comment about the Southampton store staff. They need to learn not to judge a book by its cover! I went in with some very specific ideas in mind about what I was after. I'm a personal trainer and was buying equipment for my business. When I asked one of your male members of staff about the price of medicine balls (there was no price anywhere visible for quite a few products) he gave me a strange look and asked what I wanted to do with it. I said I'd be doing a range of exercises with it and when he probed further I told him I was a personal trainer. He assumed I meant I was working WITH a personal trainer, so I corrected him and said I AM the personal trainer and I will be using this with my clients. Now I realise I don't look like your typical personal trainer but for him to judge me on that basis was plain rude. He didn't even try to hide his shock and I was quite offended. The only redeeming feature of the whole visit, quite frankly, was the lovely girl at the counter as I was leaving.”

Helpful Report

Posted 10 years ago

“Bought a ski helmet on line which actually fitted perfectly as I have a small head. Tried it on in the shop when I collected it just to be sure. Great service”

Helpful Report

Posted 10 years ago

“Very good service but I am a regular buyer so please don't try to make me write a review each time I purchase.”

Helpful Report

Posted 10 years ago

“I was very please with my parcel but it takes more than a week to arrive in my nearest decathlon . I think it's a shame you have to pay to have better services . I was thinking by collecting in the shop I will have save money and time but no it takes a full week.”

Helpful Report

Posted 10 years ago

“Shipping costs are a hesitation factor when looking to buy as nearest store is 100 miles + away”

Helpful Report

Posted 10 years ago

“Visited to return an Christmas gift. We expected the usual after christmas hassle you can get in stores but Decathlon dealt with it with ease. They looked up the item and ordered a new one online to be delivered to our home.”

Helpful Report

Posted 10 years ago

“I have tried using the call back service when an item is to be back in stoock and noone called..however I tried the website on the off chance an the itme was in. Tribord snorkel easy breathe. Dectahlon need to call back and also need to stock more.”

Helpful Report

Posted 10 years ago

“Their customer service is very quick and polite and friendly. Id recommend the store anytime.”

Helpful Report

Posted 10 years ago

“Great range of sporting goods at competitive prices”

Helpful Report

Posted 10 years ago

“Very slow delivery time - I had to pay to receive items within one week. Free delivery was up to two weeks. Compared to other services, very disappointing.”

Helpful Report

Posted 10 years ago

“Helpful staff - very courteous”

Helpful Report

Posted 10 years ago

“Charged vat on top of price advertised and above price in store”

Helpful Report

Posted 10 years ago

“How come there is no Decathlon in Cambridge?”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,525 reviews