Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I liked the way I was informed of the delivery by text then entered the details at my chosen delivery point and my parcel was there. Thank you”

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Posted 9 years ago

“Good products at a good price”

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Posted 9 years ago

“I had a very good experience. All my orders were as described. Service at the point of the pick up was ok as well.”

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Posted 9 years ago

“The shorts I bought are comfortable and area good fit. Excellent value. Very pleased with purchase.”

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Posted 9 years ago

“Ordered walking shoes. Got them quickly. Fit well. Satisfied.”

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Posted 9 years ago

“Just bought a microlight Down Jacket for a negligible price.... it is such a low price that I cant remember it..”

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Posted 9 years ago

“The price and quality of the kit”

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Posted 9 years ago

“You had what I needed and you sent it in quick time.”

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Posted 9 years ago

“Great service as advertised”

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Posted 9 years ago

“Decathlon is such a mixed bag. When they get it right then there's a really big range of very good quality kit, at very reasonable prices. Sizing is always bizarre. Some things are massive, and some tiny. Even when buying the same item - a few months apart - size can vary hugely. I had to return something this time and it went very smoothly. But in the past this has been hugely difficult, and almost put me off shopping at Decathlon.”

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Posted 9 years ago

“It is much better than other branded shoes.”

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Posted 9 years ago

“I prefer working with you for many of the competitors and the quality of products they sell and service quality and after-sales reasonable price. But there are some things I do not like the most important you have no international shipping. There is no presence in Egypt, you simply you are losing an important market in the country of 90 million people. Although the Egyptians are buying your products from a long time and trust it.one more thing you to Must wirte the country of manufacture for each product.”

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Posted 9 years ago

“Brought 2 pairs of Trainers both very good quality but sizes are out. I would say for example an 11 is more like an 11.5. Sadly therefore one pair will have to be returned to the store and although I have 365 days to do so I will have to make a special trip if I want to avoid postage fees. Would this prevent me from shopping with decathlon again absoulutely not service was good and the quality of the shoes/trainers was comparitive with much more established brands which I have used in the past. Good Company”

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Posted 9 years ago

“Good selection of stock at great prices.”

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Posted 9 years ago

“Fast efficient service. All items were well packed and delivered when estimated.”

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Posted 9 years ago

“Good service - delivered on time”

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Posted 9 years ago

“I thought it was a good overall service although I think the delivery time could be shortened and a slightly better description of the items I bought. Having said that I am still very pleased with the items”

Decathlon 4 star review on 9th August 2016

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Posted 9 years ago

“Helpful and friendly Not happy that we had to queue for sometime whilst only one member of staff on the till whilst another was just tidying up behind the counter then walked away and never returned . The girl on the cash point had to put a message out for help .”

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Posted 9 years ago

“Quick delivery”

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Posted 9 years ago

“Great price great items what more can I say”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews