Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service no difficulties good price”

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Posted 9 years ago

“Good prices”

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Posted 9 years ago

“Good neat service”

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Posted 9 years ago

“Polite helpful staff”

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Posted 9 years ago

“Good customer service”

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Posted 9 years ago

“First impressions very good service,and prompt delivery service”

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Posted 9 years ago

“Large size clothes for outdoor activities. Most outdoor shops assume you have to be thin in order to be allowed outdoors. Decathlon doesn't and sells technical clothing that fits larger people.”

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Posted 9 years ago

“I love the materials and the prices are great. The only downside is that the delivery takes so long!”

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Posted 9 years ago

“The products were really good quality for such a reasonable price.”

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Posted 9 years ago

“Fast delivery of quality products”

Decathlon 4 star review on 9th August 2016

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Posted 9 years ago

“orders arrived at local store quickly and I was able to return goods efficiently.”

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Posted 9 years ago

“I knew the store in Wandsworth was very large and I travelled there from Richmond to try out an Exercise Bike. I was amazed to find there were no Exercise Bikes there and that I had to travel to the Surrey Quays store to see them. Not good. I could not be bothered to go to Surrey Quays so ordered one over the Internet. Luckily it turned out ok. Better!”

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Posted 9 years ago

“Easy to use website and fast delivery in to store. Staff in store weren't very customer-focussed though and didn't seem to care.”

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Posted 9 years ago

“Friendly helpful staff, reasonably priced goods.”

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Posted 9 years ago

“I ordered some really nice zip-off kids trousers. Fit and quality seems good, also lightweight and easy to pack away. Only negative was that the colour was said to be grey but in the end was fairly green- kids were OK with it but I would have preferred the grey colour on the website.”

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Posted 9 years ago

“Good reliable quick delivery sham they charge for delivery and wasn't next day for charging”

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Posted 9 years ago

“Good products and service (snorkels)”

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Posted 9 years ago

“fast delivery”

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Posted 9 years ago

“Prompt deliver. Goods received as described ...would not hesitate shopping on this site again”

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Posted 9 years ago

“Reasonable”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews