Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service and value for money”

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Posted 10 years ago

“I was happy with the 3 items I bought. They were cycle clothing. I used a "bundle" option that made the price very good. The quality seems god for the money and the designs are simple and not overly garish.”

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Posted 10 years ago

“I found exactly what I wanted online, placed my order and collected at my local store all in the space of a few days”

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Posted 10 years ago

“Great service , good quality product at a competitive price”

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Posted 10 years ago

“I bought a pair of hiking trousers. Good price, great fit!”

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Posted 10 years ago

“Good fast delivery and return exchange system”

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Posted 10 years ago

“Good prices”

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Posted 10 years ago

“There is a lot of choice at any price. Click and collect really quick”

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Posted 10 years ago

“Happy that they supply low cost but high quality kit, but would prefer it to be in store and not just online. I also tried to order to store only to find they don't do that (yet) in the West Midlands. Also, even though when I ordered it online to an 'InPost' location and they stated it would be there before 18:00 on the 9th August, its still not there!! Happy with kit, not happy with stocking levels in store and not happy with delivery so far!!”

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Posted 10 years ago

“Had the products I wanted at the price I wanted to pay! Delivery was quick and correct. Only thing that let me down was I couldn't process the order on my laptop, had to do it on my smartphone? It wouldn't get any further than creating an account. The chap I spoke to on the phone was very helpful and suggested I tried using a different browser..”

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Posted 10 years ago

“Really happy, easy to buy and order with prompt delivery.”

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Posted 10 years ago

“Great products and customer service. But you need to consider direct shipping to overseas addresses similar to M&S service.”

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Posted 10 years ago

“Great advice, great price bike, quality product”

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Posted 10 years ago

“Good quality affordable and specialised equipment.”

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Posted 10 years ago

“Good communication”

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Posted 10 years ago

“Able to collect locally to me is a big plus point”

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Posted 10 years ago

“great products”

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Posted 10 years ago

“Ordered snorkelling gear for holiday, and a bit surprised that the delivery was going to be a week. Gave Decathlon a ring, and the despatch speeded up and the delivery arrived on time. Nice stores too (particularly compared to the competition where walking through the door steals a ltitle bit of your soul...)”

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Posted 10 years ago

“Good quality product for good price”

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Posted 10 years ago

“The fishing chair is ace every thinggood”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews