Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confusing website navigation and extended delivery time with confusing tracking messages. Regards”

Helpful Report

Posted 10 years ago

“I have not shopped at Decathlon for a while, but I needed some kit (including survival pack) for a long distance trail run. I was pleasantly surprised by the prices and the quality of what I could get. I will be doing all my shopping for outdoors stuff at Decathlon from now on. Keep up the good work.”

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Posted 10 years ago

“All the item I brought was so good I liked dectlog”

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Posted 10 years ago

“Great store nearly always have what we are looking for, have used them all over Europe.”

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Posted 10 years ago

“Website is quite cumbersome to navigate and slow to update - need an easy way to view lots of products - sometimes if you get within a "department" then you can't view all products on your site. As long as you have plenty of time - its okay! Also if using the back button, it takes you to somewhere you aren't expecting - overall a little difficult to use. Generally good photos - could do with better description on some products.”

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Posted 10 years ago

“Easy to use website. Good service. Boots ordered were very large for the size they were meant to be but due to the generous returns period I'll be able to return these in store (so not having to pay return postage) at a later date. Would recommend!”

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Posted 10 years ago

“Excellent service and a prompt delivery would certainly recommend”

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Posted 10 years ago

“Love Decathlon. Please open in Inverness”

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Posted 10 years ago

“Well pleased with quality of item bought (running skort) and the speed of delivery. Thanks”

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Posted 10 years ago

“Excellent value for money, all properly adjusted and tires pumped up even. The only snag is I daren't leave it chained up in town”

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Posted 10 years ago

“Great price ( in sale ) and quality own brand product. Speedy delivery and friendly, timely communication. Many thanks”

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Posted 10 years ago

“i purchased a children's sleeping bag for my great nephew for his birthday he was over the moon with it so that says it all”

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Posted 10 years ago

“Nice”

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Posted 10 years ago

“This is a fantastic product, I have a dent in my temple from an operation that I couldn`t get a seal on with normal goggles for snorkelling, this full face mask sealed that problem and gave me and my wife the joys of seeing underwater together. We tried the masks out in Cuba and were asked by loads of other snorkelers were we got them from and we gave them your website details and totally recommended they purchase the masks. Thank you for this product. Best regards Brian Marley.”

Decathlon 5 star review on 21st June 2016

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Posted 10 years ago

“Ordered boots, a backpack, and 3 in 1 jacke. All arrived in great condition and definitely lived up to their billing. Will definitely continue to use the website in future for my hiking needs! :)”

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Posted 10 years ago

“I like the value and quality of the products. Click and collect to my local store seems to take a long time compared with just about any other retailer.”

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Posted 10 years ago

“Great value for money. Biggest problem is with website some items missing full descriptions and some delivery times are long. Also sizes in horse products tend to come up small some full size items I have ordered don't fit my horse and this is the largest you do.”

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Posted 10 years ago

“customer service and processing of a refund was excellent and very efficient.”

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Posted 10 years ago

“My order came really quickly.”

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Posted 10 years ago

“Good customer service”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews