Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and a prompt delivery would certainly recommend”

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Posted 10 years ago

“Love Decathlon. Please open in Inverness”

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Posted 10 years ago

“Well pleased with quality of item bought (running skort) and the speed of delivery. Thanks”

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Posted 10 years ago

“Excellent value for money, all properly adjusted and tires pumped up even. The only snag is I daren't leave it chained up in town”

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Posted 10 years ago

“Great price ( in sale ) and quality own brand product. Speedy delivery and friendly, timely communication. Many thanks”

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Posted 10 years ago

“i purchased a children's sleeping bag for my great nephew for his birthday he was over the moon with it so that says it all”

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Posted 10 years ago

“Nice”

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Posted 10 years ago

“This is a fantastic product, I have a dent in my temple from an operation that I couldn`t get a seal on with normal goggles for snorkelling, this full face mask sealed that problem and gave me and my wife the joys of seeing underwater together. We tried the masks out in Cuba and were asked by loads of other snorkelers were we got them from and we gave them your website details and totally recommended they purchase the masks. Thank you for this product. Best regards Brian Marley.”

Decathlon 5 star review on 21st June 2016

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Posted 10 years ago

“Ordered boots, a backpack, and 3 in 1 jacke. All arrived in great condition and definitely lived up to their billing. Will definitely continue to use the website in future for my hiking needs! :)”

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Posted 10 years ago

“I like the value and quality of the products. Click and collect to my local store seems to take a long time compared with just about any other retailer.”

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Posted 10 years ago

“Great value for money. Biggest problem is with website some items missing full descriptions and some delivery times are long. Also sizes in horse products tend to come up small some full size items I have ordered don't fit my horse and this is the largest you do.”

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Posted 10 years ago

“customer service and processing of a refund was excellent and very efficient.”

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Posted 10 years ago

“My order came really quickly.”

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Posted 10 years ago

“Good customer service”

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Posted 10 years ago

“Can't really fault decathlon. Excellent bike! I love it and have had plenty of use out of it already! Slight delay in shipment, rang up and issue was resolved the next day. DHL were very poor however. Over a week to get it delivered when it was meant to be next day. Took a day off work to receive the bike only to be told it wouldn't be delivered that day. They refused to deliver on weekends and the closest day for re delivery was the following Tuesday. I asked to change shipment address and was told it would be an extra day. 3 days later the bike finally turns up. The box was in a very beaten state and there was a slight scratch on the bars. Other than that I am extremely happy with my purchase!”

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Posted 10 years ago

“Our family loves Decathlon and wish you had more shops in the UK. It's a great space to shop and explore sports goods in, brilliant designs on sportswear and fabulous ranges of sports to choose from.”

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Posted 10 years ago

“Definately come back to the store, would recommend this store to friends.”

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Posted 10 years ago

“I am a long standing customer of decathlon, but recently I have noticed that the sizing of men's clothing is totally inconsistent. I used to be able to order XL and know that it would fit, but now it can be too large or too small. There are also size differences between sports and between the same item that is produced by different manufacturers. For example I ordered a XL baselayer top in the cycling range and also a XL baselayer top in the skiing range. The skiing top was more like 3XL. This makes ordering online difficult and inefficient. Surely something can be done about this”

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Posted 10 years ago

“Being disabled, I was looking for a pair of jodhpurs which I could get in to and out of without assistance. Decathlon gave me the information I needed to decide on an option for me and suppled the item of my choice quickly and efficiently.”

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Posted 10 years ago

“Value for money. Dealt with replacement quickly. Would use again.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews