Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast effective delivery and returns policy. Brilliant!!”

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Posted 10 years ago

“Second time I had hassle from you”

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Posted 10 years ago

“Having ordered a Pro Run treadmillI I was completely staggered by the incompetence of DX Delivery Solutions and hugely frustrated by the fact that it is IMPOSSIBLE to contact them and speak to anyone. It failed to arrived on the first day (1 day at work lost for me - it should have been with me by 10am) after spending the morning and afternoon on the phone it transpired that DX had lost the treadmill. I reordered it and scheduled a second day off work. The treadmill did not arrive. After several phone calls to Decathlon who eventually were able to contact DX it transpired that the treadmill was damaged and could not be delivered. A second day of work missed. Eventually I reordered the treadmill and hired a van and collected it myself. In total therefore the treadmill cost me £799 + £300 missed at work + £100 to hire a van. You can imagine my further incredulence when the very helpful Decathlon operative offered me a £10 goodwill voucher.”

Helpful Report

Posted 10 years ago

Dear Rachel. Thank you for having taken your time to send us your feedback. Our aim is to improve our services so we have forwarded your feedback to our delivery company to make them aware of your situation and avoid this situation in the future. We do apologise for all the inconvenience caused and the delay on handling your parcel. If you require any further assistance please contact our Customer Loyalty Team (http://www.decathlon.co.uk/contact-us.html) Have a nice day.

Posted 10 years ago

“I'm very happy with the product, very fast delivery and very good price ....”

Decathlon 5 star review on 21st June 2016

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Posted 10 years ago

“I like decathlon and place a fair number of online orders. The choice is excellent and pricing is good, and it always surprises me that more friends and colleagues do not use what I call 'the ikea of sport'. Being able to see the number in stock of items at a particular store is good, especially as I am close to one store near my home and another near where I work. Having triplets sons we often buy things in threes (or sixes!). On a couple of occasions I have ordered items online, and assume the stock has been allocated to my order, but then later receive an email saying they (for instance) can only find 1 or 2 of an item rather than the 3 I ordered. This can be annoying but the refund process is quick. Some orders take frustratingly longer than others and this can be because they are coming from abroad. More upfront acknowledgment of this would be good. The revised phone app is good and I offered to be a tester for this (as I work in IT) but no one came back to me on it. You sometimes see items listed by an internal product code or description rather than the customers product name. Have found it difficult at times using the app inside the store (whereas outside in the car park I can quickly find the order numbers). You should improve this if you want people to use their smartphones as a way of browsing once in store.”

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Posted 10 years ago

“Very good quality clothes at affordable price. The staff both on the phone and at the shop very helpful. Will buy again from decathlon .”

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Posted 10 years ago

“The wetsuits I bought for my kids are top quality and well worth the money. The size chosen should be carefully considered as my kids are 7 yrs old of normal size and the wetsuits are meant for 10 yr olds and just about fit ok.”

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Posted 10 years ago

“Bought these for my daughter. Not much choice in childrens running gear. Good quality, speedy delivery and cheap. Looks great on.”

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Posted 10 years ago

“Me and my family love Decathlon????”

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Posted 10 years ago

“Customer services made promises, raised my kids hopes, (I did a 70 mile round trip to nearest store as a result) then let down.”

Helpful Report

Posted 10 years ago

Dear Rajen. Thank you for having taken your time to send us your feedback. We do apologise for all the inconvenience caused and we appreciate your understanding. If there is anything we can help please contact our Customer Loyalty Team (http://www.decathlon.co.uk/contact-us.html) Have a good day.

Posted 10 years ago

“A very easy and swift order and delivery. I was very impressed with the whole of the service I received and all items came together. Very happy.”

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Posted 10 years ago

“generally good, except the promised refund and return postal slip failed to materilise until a second telephone call a week later”

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Posted 10 years ago

“Fantastic cycling clothing - son in Vancouver can't get anything to compare in Canada so orders Decathlon for me to take over when visiting. Customer service second to none - one item out of stock but all stops pulled out and the wonderful customer service team got it to me in time for my trip! My son was delighted with everything - thank you, Decathlon!”

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Posted 10 years ago

“Decathlon products are very good quality and exceptional value for money. The stores are fantastic with really helpful staff. However the website could really do with some sizing information, ie measurements for the differemt sizes as these can vary greatly, making it difficult to select the correct size. Delivery on small items is OK, however having to wait over a week for an item which shows as in stock, because it is "large" (the box measured 18" x12" x4") is, in my opinion very poor.”

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Posted 10 years ago

“I have been using Decathlon for approximately 18 months and I am very impressed with the prices, choice of products and the high standard of customer service”

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Posted 10 years ago

“Have been using Decathlon for years and recommend it to friends. Always great quality”

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Posted 10 years ago

“Best price I could find and arrived very quickly”

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Posted 10 years ago

“I tried to buy an exercise bike. Travelled all the way to the store, helpful adviser on the shop floor, chose product and inputted all the necessary details on a screen with his help and was given a scheduled delivery time (free). Two minutes later at the till, the system had crashed. Told to go home and order online all over again. When I did that, after I had been through the final billing system it came up as 'collect at store'. Not what I wanted, I needed free home delivery, not driving across London for hours to get it. I lodged online complaint. No response. Lodged complaint again. Told would have to cancel and start all over again. Decathlon could not change the delivery at their end. Hopeless. Cancelled. Went to another website, bought very similar product, half the price and free delivery when I wanted it. What a shame as I like Decathlon in France and used them there, and the man in the actual store was helpful and the range was excellent.”

Helpful Report

Posted 10 years ago

Dear Saskia. Thank you for having taken your time to send us your feedback. Our aim is to improve our service and help our customers on their journey so hopefully changes will be done soon on the website make it more clear. We do apologise for all the inconvenience caused as we understand that your experience with us has not been pleasant. Hope to see you in Decathlon UK again soon. Have a nice day

Posted 10 years ago

“Very underrated website. Range is huge!!”

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Posted 10 years ago

“I LOVE all my trousers, backpack, jacket, socks, gloves and jumper! I order the clothes for my 3 Peaks challenge and it kept me warm and dry through the whole weekend. The reviews are so helpful, the prices are reasonable and the delivery is reliable.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews