Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process very smooth except I was given a new decathlon card number despite having entered the details of my existing card.”

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Posted 10 years ago

“Ithink the product s were worth the money and the delivery was very good”

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Posted 10 years ago

“I am so disappointed with Decathlon. I ordered 2 all in one swimsuits for a 3 and 6 year old. The impression online is that they were wetsuits. When they arrived, they were not wetsuits at all but standard costumes. I returned the items by post weeks ago and applied for a full refund uysing the online service. Decathlon have stated the items have not been received and I cannot have a refund as I do not have proof of postage dating back to May.”

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Posted 10 years ago

“I ordered a pair of size 5.5 adidas trainers for my son and a size 6 arrived in the post. Rather than returning via the postal service I went down to my nearest Decathlon store to see if I could exchange for a 5.5 in store, only to be told that there is no size 5.5 available. When I directed the assistant to the website she said they go by European sizes so half sizes don't exist. I got my refund ok but was out of pocket £4 for delivery of an item that appears to never have been available in the size I required (or was advertised on the decathlon website).”

Helpful Report

Posted 10 years ago

Hello Gareth. Thank you for having taken your time to send us your feedback. We have forwarded your comments to the correct department in order to make the relevant modifications on the website. We do apologise for all the inconvenience caused. Have a good day.

Posted 10 years ago

“Great service, but unfortunAtely sizes are wrong for UK. I had to order two size larger to make sure it fits. Otherwise delivery and returns service are really good. I would continue to shop with Decathlon.”

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Posted 10 years ago

“I opted for a delivery to the store so my bike could be checked over and set up correctly. The young man that served me at your Stockport store was amazing. I have marked lower on the ease of ordering because your machines - all five of them locked up. I was advised this was something to do with it being passed seven and all the systems locked up then. So I had to return home and try and order again. A minor point but why I have not marked higher.”

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Posted 10 years ago

“Great Service. ***** I will be back and back”

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Posted 10 years ago

“Excellent service in all respects thank you”

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Posted 10 years ago

“Great website easy to use. Plenty of products to choose from”

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Posted 10 years ago

“Happy with the product bought online, arrived aooner than expected and no Hussein at the collection from the ahop”

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Posted 10 years ago

“I bought hiking shoes for children. On website photos they are with laces( also in descriptioN. I received velcro. 2 orders the same ( i thought its a mistake). Velcro still ok but not as I wanted.”

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Posted 10 years ago

“My first experience of Decathlon happened to be in India when it opened its first store in Bengaluru (erstwhile Bangalore) in 2009 and since then I have been a diehard fan. Now I continue to frequent it in London where I have been to their branches in Croydon, Canada Waters and at Wandsworth Town and believe me when I say that, "I simply still can't get enough". I'm an avid cyclist and a runner and these form my interests. Of late I have included (pushed is what they say) my family, wife and son, to lead an active lifestyle and Decathlon has helped me immensely in this endeavour. Thanks a ton!!!”

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Posted 10 years ago

“Excellent service and swift delivery - very pleased.”

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Posted 10 years ago

“Swift delivery (to the highlands!) and in perfect condition on arrival. Getting this much bike for such a low price was frankly astonishing, probably the best deal I've ever seen on a road bike. Happy customer!”

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Posted 10 years ago

“The bike was out of stock in store but arrived the following day when I ordered it online. Very good service.”

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Posted 10 years ago

“Overall decathlon offer fantastic products and service and are my first stop for any sport related purchases”

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Posted 10 years ago

“I highly rate Decathlon sportswear & clothing, the staff in store are always extremely knowledgeable & keen to help. I have no experience of home delivery but my experience of store delivery was unfortunate. There happened to be 2 persons with the same name with store deliveries on the same day. My order number was printed correctly on my parcel but it was the wrong order within, swapped parcel insides with another lady of the same name. The Manager Hannah & the staff at Decathlon Stockport were really helpful and attempted to reorder my items even though some were then out if stock. Luckily, the other lady also returned her incorrect parcel & I was able to obtain the items in question. Unfortunately I'm currently disabled & housebound, this situation involved me having to ask my estranged husband to make several trips to store to sort out this situation. I think the warehouse/delivery system needs a checking system but the staff in store are brilliant.”

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Posted 10 years ago

“Great choice and value for money speedy delivery Table Tennis Table being enjoyed by all”

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Posted 10 years ago

“My only complaint with Decathlon was the products I wanted I could not collect in store, even though the website said I could initially. When I then went on and re-ordered I got them delivered to a drop of point. Shame they couldn't have delivered them to their own store.”

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Posted 10 years ago

“Great value...sizes are very small my 7 year old needed she 10 and my 10 year old 12 or 14 in swimwear”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews