Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, fast delivery - would recommend”

Helpful Report

Posted 10 years ago

“I bought gym pants, T shirt and vest, the products were good quality for the price and have washed well. The service was good and I will use the company again”

Helpful Report

Posted 10 years ago

“Chose click and collect option for a football shirt I was taking to Greece as gift. Received email to say on its way then got nothing else. Two visits to store and 5 phone calls later I was told it was lost as its such a small parcel. One day before I travelled! Went to JD sports insteas”

Helpful Report

Posted 10 years ago

“Really excellent service !!”

Helpful Report

Posted 10 years ago

“Fab. We love getting a decathlon box. Which is usually followed by a trip to the store to change a few items over for different sizes. Happy children = happy family.”

Helpful Report

Posted 10 years ago

“I can not say how impressed I am with decathlon, the customer care is next to nothing that I have come in contact with, so a huge pat in the back decathlon, I will be back soon! Very pleased customer from Belfast”

Helpful Report

Posted 10 years ago

“I use Decathlon when I tour France, Spain and Portugal and they never fail to give good service and value for money. I look forward to winter and my annual trip to decathlon to stock up on Fleece tops, t-shirts and sports wear. Please could we have a Decathlon store in the west country? Thank you Decathlon :-)”

Helpful Report

Posted 10 years ago

“I find the sizing a problem with most products I have purchased, they all seem to be smaller than what it states on the sizing charts i.e. size 9 boots are very tight.”

Helpful Report

Posted 10 years ago

“I was after a race vest for an Ultra Marathon and the Kalenji 9-14l one came up trumps £24.00 compared to £85-120 for other brands the product is light, easy to use and comfortable. The only down side is the side zip pockets are hard to access when wearing the vest. But all together a great product.”

Helpful Report

Posted 10 years ago

“very satisfied, good quality and good service”

Helpful Report

Posted 10 years ago

“I always buy sports gear from Decathlon. They have the best quality products for the best price compared to any other sports store in the uk in my opinion.”

Helpful Report

Posted 10 years ago

“Sizes measures are a little bit confusing, at least for me. I bought the wrong size and I had to return my items. When I sent them back, I had not any feedback about that the product has arrived and you were processing my return. It would be a good improvement to have that. For 10 days I didnt know anything from you and called to know if there were any issues. The services and the products are fine, just i would add some more feedback and clearer sizes.”

Helpful Report

Posted 10 years ago

“Wife wanted a basket for the rear of her Decathlon Btwin Triban 3 Trail bike.The bike already had a rear rack, so I assumed the "500 b'clip rear bike basket" would fit, but no. Had to buy another rack, "500 B'clip" at £25 inc. shipping. So we now have a redundant rear rack. We got there in the end and we are happy with the end result.”

Helpful Report

Posted 10 years ago

“Quality items at a fair price. The same and, sometimes, better quality and value to named brands. Love the Quechua clothing and trail backpacks etc. Less choice than there used to be of Quechua trail running clothing and footwear. Pity because that was tremendous value and quality.”

Helpful Report

Posted 10 years ago

“Some products are of questionable quality. If it's too cheap don't expect too much. However the averagely priced stuff is very good value and quite good quality.”

Helpful Report

Posted 10 years ago

“Great Web site and fab staff in the Edinburgh shop !”

Helpful Report

Posted 10 years ago

“It's a bit frustrating and disappointing that have to pay for delivery. I think it's free after you buy a certain amount (£70?) but this is very high. Other companies offer free delivery regardless of size and value (TREDZ for example). At least have free delivery for anything over £5 say. I have not placed orders with decathlon and gone elsewhere because of the delivery charge. I would buy more from decathlon if there was no delivery charge. A limited amount of choice: for example, I want to buy some MTB cycling shoes but you don't appear to have any in your collection. However, I appreciate that you cover a lot of different sports and activities and that you don't specialize in one particular area. Best point is good value for money.”

Helpful Report

Posted 10 years ago

“I've bought an adult scooter and it was good. Service, quality, price and time of collection. I do recommend it.”

Helpful Report

Posted 10 years ago

“Bought a shortie wetsuit to swim in the sea early summer as its far too cold. Product is amazing and excellent quality ive enjoyed many swims since. Would definately buy again . Good price and fast delivery”

Helpful Report

Posted 10 years ago

“kids should not be allowed to ride around the store, the display of clothing needs to be more organised and in the right places. overall scruffy store.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews