Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used Decathlon for several years for good quality, value for money swimming and running gear.”

Helpful Report

Posted 10 years ago

“Ordered a tent on the Tuesday and arranged for next day delivery to store, when I checked my account on the Wednesday the order has been cancelled due to a system error. Reordered tent and paid for next day delivery, customer services confirmed that it would be received before the weekend. Not received on Thursday, customer services advised a delay at the warehouse, promised it would be dispatched same day. Spoke to courier on the Friday and was advised that the rent would not arrive before the weekend. Checked website and reserved the same tent at a store further away, when I got there I was advised that the tent was not in stock and hadn't been for weeks. Ended up having to buy a more expensive tent for the camping trip. Utterly awful website, staff in store were great but were again hampered by the god awful system. Will never again use Internet shopping for Decathlon.”

Helpful Report

Posted 10 years ago

“Not enough offers/discounts for loyal custopmers”

Helpful Report

Posted 10 years ago

“Been using decathlon for a while now, both in store and on-line. I love the store, so full of great products and an even greater range is available on-line with a few clicks of the mouse. I like the fact my parcel come Royal Mail tracked because I know our Postman will look after my package, I with the track facility I know where it is. Decathlon are great.”

Helpful Report

Posted 10 years ago

“Spent £3.99 on Royal Mail next day delivery. Item shown it stock! Was then told post check out likely to arrive 5 days after ordering, the day before I needed the item. However item wasn't delivered on that day, I went on holiday. received a phone call from family to say it arrived.... 8 days after ordering! £3.99 to take 8 days to deliver?!?!? Not value for money in my opinion!!!!”

Helpful Report

Posted 10 years ago

“Great value for money. I ordered walking boots and a pair of walking sandals. I simply love the sandals, I wear them as often as I can. I'm considering ordering more.”

Helpful Report

Posted 10 years ago

“Good clothing and equipment - but be careful using only own brands, people like some choice”

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Posted 10 years ago

“Great quality sports products at value prices. I bought UV suits/tshirts for my 2 daughters for our holiday and they were superb.”

Helpful Report

Posted 10 years ago

“Very pleased with products received but delivery took longer than expected. Found it hard to re-find some things on website which was frustrating but got there in the end, I suppose when you have so much to offer to be expected....maybe good to have a recently viewed bit? Overall very good, thank you.”

Helpful Report

Posted 10 years ago

“Process for making a return/refund is so time consuming. It took me over an hour, it's difficult to find things on the website, no one answers the phone and the chat system is too slow. And even when Decathlon email me, I can't just email them back I have to find the contact form somewhere in the website again. I wont return to Decathlon again, I don't have that much free time to do so.”

Helpful Report

Posted 10 years ago

“Shoes purchased for my son were great. Looked better than expectedouble and very comfortable. Easy to take off and put on. Washed well too. Would highly recommend. Company offers a wide choice and really good value for money. Sizes a touch on the small size.”

Helpful Report

Posted 10 years ago

“Really quick & easy transaction. Very impressed with the service received.”

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Posted 10 years ago

“Delighted with our Artengo FT 730 Outdoor table tennis table. Excellent service, great value for money, quick delivery. 100% satisfied customer.”

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Posted 10 years ago

“awesome enjoyed purchasing from here.. will definately recommened X”

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Posted 10 years ago

“Good price, fast delivery - would recommend”

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Posted 10 years ago

“I bought gym pants, T shirt and vest, the products were good quality for the price and have washed well. The service was good and I will use the company again”

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Posted 10 years ago

“Chose click and collect option for a football shirt I was taking to Greece as gift. Received email to say on its way then got nothing else. Two visits to store and 5 phone calls later I was told it was lost as its such a small parcel. One day before I travelled! Went to JD sports insteas”

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Posted 10 years ago

“Really excellent service !!”

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Posted 10 years ago

“Fab. We love getting a decathlon box. Which is usually followed by a trip to the store to change a few items over for different sizes. Happy children = happy family.”

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Posted 10 years ago

“I can not say how impressed I am with decathlon, the customer care is next to nothing that I have come in contact with, so a huge pat in the back decathlon, I will be back soon! Very pleased customer from Belfast”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews